Senior Telephone Account Manager

We power insights for better safer workplacestogether.

Are you ready to be Kin-at-i-can Join a global leader in Reg-Tech as a Senior Telephone Account Manager.

This is a role for someone who loves the phone lives for the relationship and knows that the best account managers dont wait to be called they call first.

At Kinatico were trusted by organisations across Australia and New Zealand to help them know their people. Our client base is growing and we need a seasoned professional to own a portfolio of mid-tier accounts end-to-end someone who brings warmth commercial instinct and genuine care to every conversation.

If youve spent your career building client trust spotting opportunity and turning relationships into results this is the role youve been looking for.

OUR TEAMS STRENGTH COMES FROM EVERYONES INDIVIDUALITY

About you:

• Youre a natural on the phone confident warm and able to build genuine rapport at any level of seniority
• Youre commercially minded and know how to spot an upsell opportunity build the case and close it
• You manage your own time and pipeline with discipline you dont need to be chased and a quiet day is a reason to dial not rest
• You read clients well you know when to push when to listen and how to hold a difficult conversation with professionalism
• Youre resilient self-motivated and energised by outcomes rather than rattled by objections
• You communicate clearly in writing too professional concise and always client-ready
• Youre comfortable with CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite
• 10 years in telephone-based account management inside sales or customer success ideally within SaaS HR technology compliance or professional services
• Experience in compliance or background screening platforms is a real plus
• A degree in Business or Commerce is great but your track record will speak louder

DELIVERING THE GOOD STRIVING FOR THE GREAT

What Youll Do:

• Own a defined portfolio of mid-tier clients proactively driving retention upsell and expansion through structured high-quality outbound engagement (70% outbound 30% inbound)
• Run calendar-driven call and email campaigns to maintain regular meaningful contact across every account in your portfolio
• Identify commercial opportunities through account reviews and turn them into real revenue outcomes
• Deliver compelling product demonstrations and presentations over the phone showcasing value and closing with confidence
• Negotiate pricing commercial terms and service arrangements professionally
• Keep your pipeline accurate active and moving with clear forecasting and reporting to management
• Be the first point of escalation for inbound account queries contract questions and relationship concerns that sit above day-to-day support
• Onboard new SME clients and guide them through the full lifecycle from implementation to confident self-sufficient use
• Maintain accurate client records business rules and pricing structures in Salesforce
• Collaborate with the broader Sales team on acquisition activity when the moment calls for it

ARE YOU READY TO BE A KINATICAN

Where our passion talent delivery and impact collide our purpose lies. Powering insights for better safer workplaces helping organisations to know their people. Were an ASX-listed global leader in Reg-Tech and were growing. Theres real opportunity here for someone who wants to make their mark.

Why join us:

• Hybrid/remote flexibility work in a way that works for you
• Competitive base salary $100000 $120000 (depending on experience) commission
• A portfolio thats yours to own grow and be proud of
• Inclusive diverse and genuinely supportive team culture everyone is welcomed
• A culture of recognition and development we invest in our people
• Work for an ASX-listed Reg-Tech leader with strong growth ambitions

Research shows that while men apply to jobs when they meet an average of 60% of the criteria women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but dont necessarily meet every single point on the job description please still get in touch. Wed love to have a chat and see if you could be a great fit.

Apply Now on Our Careers Page!

Required Experience:

Senior Manager