Senior Technical Business Analyst (Customer Identity & Access Management)

We are looking for a Senior Technical Business Analyst to join our team and play a critical role in driving key capabilities across our Customer Identity and Access Management (CIAM) transformation this role you will act as the vital bridge between business requirements solution architecture security engineering and delivery squads.

You will lead the technical elicitation analysis and mapping of complex identity flows including Universal Login ID Digital Identity Verification Authentication Identity Lifecycle Management and Customer Access Management. Working deeply with REST APIs modern security protocols and system integrations you will translate architecture patterns into actionable user stories sequence maps and acceptance criteria while actively supporting SIT UAT and technical defect resolution.

If you excel at navigating high-level customer journeys alongside low-level platform architecture and technical identity standards this opportunity offers a compelling platform to shape modern enterprise identity solutions.

Qualifications :

• Proven experience as a Technical Business Analyst or Senior Business Analyst delivering complex technical transformations with dedicated domain expertise in CIAM Identity & Access Management or Digital Identity.
• Strong technical understanding of core customer identity concepts including Universal Login ID Digital Identity Verification (IDV) Authentication Authorisation SSO MFA and Identity Lifecycle Management.
• Hands-on experience working with REST APIs system integration architecture digital channels and modern identity standards (such as OAuth 2.0 OpenID Connect SAML or enterprise platforms like Auth0 Ping Okta or ForgeRock).
• Demonstrated track record producing clear technical BA artifacts including Business Requirements Documents (BRDs) API integration requirements process/sequence models and detailed user stories with acceptance criteria.
• Expertise working in Agile delivery environments using tools like JIRA and Confluence to manage backlogs trace requirements (RTM) and support technical testing through to release.
• Excellent stakeholder management and workshop facilitation skills with a proven ability to translate complex technical security and architectural concepts into clear business outcomes.

Additional Information :

Why NCS

This is a place for people who like to get stuck in bring ideas to life and make things happen. Youll work alongside experienced people who care about what they do contribute to meaningful work and have the support to keep learning and grow your career.  Whether you want to deepen your expertise explore something new or take your career in a different direction theres room to make it your own.  We value Adventure Excellence Integrity Ownership and Unity - bringing curiosity collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen

Wed love to hear from you.

We celebrate diversity and inclusion

We value different perspectives experiences and strengths our people bring.  Were committed to an inclusive workplace where everyone has the opportunity to contribute grow and succeed and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Important information

Applicants will need valid Australian work rights and may be required to undergo relevant background probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.

Remote Work :

No

Employment Type :

Contract