Senior Systems Administrator, Signavio

Senior Systems Administrator Signavio
Clerk Grade: 9/10 $133348 - $146945 plus super
Ongoing Full-Time opportunity
Location: McKell or Parramatta hybrid working available with 2 days per week required in office

About us

The Government Shared Services (GSS) Divisionwithin the Department of Customer Service delivers critical corporate andtechnology services that support NSW Government agencies and enable betteroutcomes for the n

About the role

The Senior Systems Administrator Signavio works closely with business stakeholders process owners and technicalteams to enable process modelling process governance collaboration andcontinuous improvement initiatives. The role also manages platform lifecycleactivities including user access and security configuration managementintegration support release management compliance and the adoption ofbest-practice business process management methodologies across theorganisation.

Key responsibilities

*Administer and maintain the SAP Signavio platform ensuring it remains reliable secure available and fit for business needs.
*Manage platform governance security and compliance including user access permissions standards and alignment with organisational policies.
*Support business stakeholders in process management activities including process modelling collaboration process governance and best-practice business process management.
*Monitor platform performance usage and adoption identifying opportunities to improve user experience data quality process maturity and business outcomes.
*Coordinate platform lifecycle management including upgrades releases testing integrations issue resolution vendor engagement and continuous enhancement activities.
*Enable organisational process excellence and transformation through user training technical guidance documentation and support for continuous improvement initiatives.

Thekey challenges to be successful in this role

*Maintaining a trusted and well-governed enterprise process repository while meeting the diverse needs of business stakeholders across the organisation
*Driving consistent adoption of SAP Signavio standards governance frameworks and business process management practices across multiple business areas.
*Ensuring process models process hierarchies and supporting documentation remain accurate current and aligned with organisational objectives compliance requirements and operating models. Supporting stakeholders with varying levels of process management maturity and capability requiring tailored guidance coaching and support.
*Managing competing stakeholder priorities and expectations in a complex and continuously evolving environment.
*Keeping abreast of emerging SAP Signavio capabilities industry trends and best-practice business process management methodologies to maximise value from the platform.

You are -

*Experienced systems and platform administrator with strong expertise in business process management and enterprise process governance.
*Demonstrated experience administering and supporting SAP Signavio or similar process management platforms with a strong understanding of process modelling standards governance frameworks and continuous improvement methodologies.
*Excellent stakeholder engagement skills and are able to collaborate effectively with business users process owners technical teams and vendors to deliver high-quality outcomes.
*Strong analytical and problem-solving abilities enable you to manage platform performance resolve issues and identify opportunities to improve process maturity and organisational capability.
*Proactive customer-focused and committed to driving process excellence ensuring the SAP Signavio platform delivers value and supports strategic business transformation initiatives.

Whyworkfor us

There are lots of reasons why a role with us isrewarding - working with us gives you:

*The opportunity for meaningful work that matters to all of us in NSW
*We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours with our offices always open to you balancing flexibility and connection
*Flexible leave so you can recharge andmake timefor what counts
*Much more than just a job you can build a career here
*Access to health and well-being programs including Fitness Passport

How to apply

If this role sounds like you click the applynow button and include a resume (max 5 pages) and cover letter (max 2 pages)outlining how your skills and experience match the role.
Why work for us
There are lots of reasons why a role with usis rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours with our offices always open to you balancing flexibility and connection
Flexible leave so you can recharge and make time for what counts
Much more than just a job you can build a career here
Access to health and well-being programs including Fitness Passport

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Bryan Kreltszheim via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesady 2nd September 2026 @9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Senior IC