Senior Student Success Officer

Primary campus location can be either at Brisbane South (Nathan) or Gold Coast!

An exciting opportunity to join the Student Engagement and Success department of Student Life as a Senior Student Success Officer in the Student Success Team. A forwardthinking team thats passionate about innovation committed to supporting each other and driven to achieve excellence together.

Reporting to the Student Success and Transition Coordinator you will:

• Respond to various student enquiries about enrolment applications progression planning and success
• Provide advice on course enrolment and academic pathways
• Help solve student issues that fall outside standard policies
• Support and collaborate with internal teams through the sharing of expertise and contribution to coordinated activities and service delivery
• Support and be involved in student activities from recruitment and orientation to program completion
• Assist with Student Success programs and coaching initiatives
• Follow university policies and legal requirements including equity and safety

This is a dynamic and highly collaborative role involving administrative and stakeholder engagement responsibilities.

About you
You are an organised and approachable professional who enjoys problem-solving and making things run smoothly behind the scenes. You thrive in a fast-paced environment where priorities can shift and you take pride in delivering high-quality administrative support with accuracy and care.

You bring strong communication skills attention to detail and a collaborative mindset along with a genuine interest in contributing to a positive student and staff experience.

To be successful in this role you will have:

• Demonstrated experience across the student lifecycle including enrolment academic planning and student-facing services and activities
• A working knowledge of CRM systems and the ability to learn and adapt to new systems and technologies
• Effective communication and interpersonal skills
• A good understanding and appreciation of working within and across teams for effective support service delivery

What we can offer
This is a continuing full-time position based at Griffith University Brisbane South (Nathan) or Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

Griffith Universitys sites are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.

Salary Range
HEW Level 5 salary range $82415 - $92456 per annum 17% superannuation.

Why join Griffith
As a values-led organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer:

• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Opportunities for internal mobility

Additional Information :

How to apply
At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Our University is committed to fostering a safe respectful and inclusive community for alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025) Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
• Current curriculum vitae/resume

Applicants must have unrestricted working rights. Sponsorship is not available for this position.
Successful candidates may be subject to a criminal history check.

For further information specifically about this role please contact Jasmine Veldhuizen Student Success and Transition Coordinator via

Closing date: Wednesday 8th July 2026 at 11:59pm . All applications must be submitted online.

Please allow at least 1 2 weeks from the closing date to expect an application update

Remote Work :

No

Employment Type :

Full-time