Senior Solutions Consultant & Architect ANZ

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin SeatGeek Priceline Calm and Box create dynamic individualized experiences at scale. Our platform empowers organizations to activate customer data design seamless cross-channel interactions and optimize engagementall with enterprise-grade security and compliance. Today nearly 1200 brands across 50 countries rely on Iterable to drive growth deepen customer relationships and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core valuesBe an Owner Growth Mindset Run as One Transparency to life. We foster a culture of innovation collaboration and inclusion where ideas are valued and individuals are empowered to do their best work. Thats why weve been recognized as one of Incs Best Workplaces and Fastest Growing Companies and were recognized on Forbes list of Americas Best Startup Employers in 2022. Notably Iterable has also been listed on Wealthfronts Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presenceincluding offices in San Francisco New York Denver London and Lisbon plus remote employees worldwidewe are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Lets shape the future of customer engagement together!

SENIOR SOLUTIONS ARCHITECT - APAC

Full-Cycle Pre-Sales & Post-Sales Sydney Based In-Office 2-3 Days a Week

How you will make an impact:

The Value Engineering team is made up of motivated tech-savvy communicators team players across Solutions Consulting Solutions Architecture Value Consulting and Demo Engineering who make an impact across the whole organization.

This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions this role spans the entire customer journey working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding adoption and growth.

Roughly half your time will be spent pre-sales: running discovery building and delivering tailored platform demonstrations and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.

APAC has delivered the highest growth and is our top performing region for the last 2 years. Youll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market with strong support from global Sales CS and Product functions. Youll carry real ownership of your deals and customer relationships this isnt a supporting role but you wont be going it alone.

How you will make a difference:

Pre-Sales: New Business

• Partner with Account Executives throughout the sales cycle to assess prospect challenges think critically to devise solutions and strategize how to present that information
• Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
• Investigate prospects technical landscape to provide seamless integration recommendations
• Support prospects from initial scoping through to successful handoff to our post-sales teams
• Play a major role in helping to close SaaS deals in the APAC market
• Have the opportunity to get onsite with prospects when warranted

Post-Sales: Customer Expansions & Implementation of New Business

• Serve as a trusted technical advisor to a named book of customers as well as supporting the broader APAC base on a project basis
• Become a subject matter expert across all aspects of Iterable APIs integrations mobile SDKs data flows and Iterables own AI models
• Present solutions and opportunities to utilise Iterable more effectively translating customer use cases into account strategies
• Identify and articulate upsell and expansion opportunities by analysing customers tech stacks and future initiatives
• Resolve complex technical challenges involving advanced marketing architectures
• Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes

Across Both Motions

• Liaise with internal teams to deliver new features and drive adoption of the Iterable platform
• Contribute product feedback and field insights to influence the Iterable roadmap
• Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation

We are looking for people who:

• 4 years in a technical pre-sales and/or post-sales solutions role preferably in SaaS and/or MarTech
• Demonstrated ability to operate across both pre-sales and post-sales motions or strong depth in one with genuine appetite to grow into the other
• Technically curious and self-motivated passionate about learning and applying new skills
• Deep knowledge in any of the following areas particularly in the MarTech/AdTech ecosystem: APIs JSON HTML CSS JavaScript Python SQL
• Experience with LLM platforms such as Claude Code or Cursor
• Familiarity with mobile-specific development (Swift Java Kotlin React Native) is a plus
• Demonstrable strong verbal and written communication skills equally confident presenting to a CMO and whiteboarding with a developer
• Team player willing to constantly iterate and drive results
• Based in Sydney Australia with willingness to travel across APAC for customer on-sites conferences and team events (25%)
• Experience in marketing automation or email marketing cloud-based platforms or custom integration work is a bonus

Perks & Benefits:

• Competitive salary & meaningful equity
• General Allowance to be used to purchase private medical insurance life insurance and other supplementary benefit plans
• Superannuation
• 28 days of Annual Leave
• Balance Days (additional paid holidays)
• Complete laptop workstation

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