Senior Service Manager

Own the relationship. Drive the outcome. Grow the account.
Join NEC as a Senior Service Manager and lead large-scale managed service accounts shaping strategy improving performance and delivering real customer impact.

About the Role

Step into a high-impact leadership role where you will be the primary interface between NEC and key enterprise customers driving service excellence strategic growth and long-term partnerships.

Managing large complex accounts ($5M revenue) youll own end-to-end service delivery performance while shaping account strategy influencing stakeholders and unlocking new opportunities across managed services.

This is a commercially focused customer-facing leadership role where you will drive continuous improvement ensure SLA performance and align NEC services with your customers evolving technology strategy.

What youll be doing

• Lead service delivery across complex managed services environments ensuring SLA performance and customer satisfaction

• Develop and execute account strategy driving growth through cross-sell upsell and pipeline development

• Build trusted customer relationships engaging senior stakeholders and aligning to business objectives

• Own contract performance including scope management risk mitigation and service optimisation

• Drive financial outcomes managing P&L revenue growth and cost efficiencies across accounts

• Contribute to solution design supporting bids service enhancements and strategic service evolution

What youll bring

• 35 years experience in IT managed services / service delivery leadership roles

• Proven experience managing large complex customer accounts and escalations

• Strong commercial acumen including P&L ownership and financial performance management

• Experience managing managed services contracts and navigating contract variations

• Ability to engage and influence technical operational and executive stakeholders

• Understanding of ITIL Service Management or governance frameworks (desirable)

• Confident presenting solutions driving improvement initiatives and shaping outcomes

Why NEC

• Work on strategic high-value enterprise and government accounts

• Be part of a business that combines technology and human impact

• Access strong career pathways learning & development and leadership opportunities

• Competitive salary package benefits flexible working

• Join a collaborative environment focused on innovation and continuous improvement

Ready to Apply

• Update your resume and show us how your applications experience aligns with this role. Tell us why youre the right fit we want to see your expertise in action to give your application full consideration.

Whats In It for You
Bonus & wellness days (after 6 months)
14 weeks paid parental leave
Up to 4 paid volunteer days per year
Discounts on health insurance travel entertainment & more
Salary sacrificing options (car leasing super etc.)
Employee Assistance Program free confidential support for you & your family

Join Us & Make an Impact!

We embrace diversity equality and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander peoples people with disabilities and individuals from culturally diverse backgrounds.

Ready to take your career to the next level Apply now and lets build something amazing together!