Senior Product Manager, Agentic Products

• Own the product strategy roadmap and prioritisation for Lendi Groups internal agentic products and shared customer communications capabilities aligning investment with customer broker and business outcomes.
• Lead the development adoption and optimisation of Broker GPT Pricing Agent Valuation Agent Deal Ready Agent and emerging internal agents.
• Identify high-value opportunities to apply AI and automation across broker and operational workflows using discovery and evidence to determine when agentic deterministic or operational solutions are the best path to value.
• Define MVPs pilots rollout plans and success measures for agentic products ensuring experiences are scalable accurate trusted and compliant by design.
• Shape the enabling product strategy and roadmap for customer communications across agentic chat SMS voice outbound dialler WhatsApp and emerging messaging technologies.
• Partner with Product Managers across Lendi Group to understand domain and channel needs establish reusable communications capabilities and enable coherent customer experiences without duplicating ownership.
• Own the roadmap governance adoption and performance of Lendi Groups established WhatsApp integration while contributing product expertise to commercial and vendor discussions.
• Lead a cross-functional squad across Product Design Engineering Data and QA setting clear priorities and maintaining disciplined discovery delivery and release planning.
• Align senior stakeholders across Product Engineering AI Legal Compliance Operations and go-to-market teams and represent the portfolio in governance forums with clear communication of priorities performance dependencies and risks.
• Establish and monitor measures across broker productivity agent quality and trust product adoption customer contactability and engagement using evidence to prioritise and continuously improve the portfolio.
• Manage and coach a Product Manager strengthening product practice prioritisation commercial judgement and customer-centric thinking.

Qualifications :

• Demonstrated success operating at Senior Product Manager level owning complex digital products platforms or customer journeys from strategy through delivery adoption and optimisation.
• Proven experience delivering digital products in a highly regulated environment with a strong understanding of risk privacy consent governance and compliance-by-design.
• Proven experience building and delivering AI-enabled or agentic products with hands-on product experience across agentic workflows conversational experiences evaluation accuracy guardrails and responsible AI practices.
• Strong end-to-end product management capability across strategy discovery prioritisation MVP definition experimentation delivery and performance optimisation.
• Demonstrated ability to lead complex cross-functional initiatives and influence senior stakeholders across Product Design Engineering Data Operations Legal Compliance and commercial teams.
• Experience leading and developing cross-functional product teams including coaching Product Managers and creating clarity and momentum without relying on formal authority.
• Strong customer and commercial judgement with the ability to balance user needs business value operational efficiency scalability and risk.
• Strong technical fluency and data literacy with the ability to work effectively with engineering teams understand platforms and integrations define meaningful success measures and make evidence-based decisions.
• Experience with customer communications platforms conversational AI contact centres CRM voice messaging or omnichannel orchestration is highly desirable.
• Experience in financial services lending mortgage broking or property will be highly regarded.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work.
• Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
• An additional weeks Loyalty Leave each year after reaching 3 years service.
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract engage and evolve the right talent and build best-in-class products.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

#lendigroup #LI-AMH1 #LI-hybrid

Remote Work :

No

Employment Type :

Full-time