Senior Policy Advisor

Fairness feels good. Shape policy that influences the future of financial services in Australia.

Make a real impact at AFCA where fairness drives every decision. As Australias independent financial ombudsman we help consumers and small businesses achieve fair outcomes when things go wrong with their financial firm. We are a not-for-profit organisation championing positive change across the financial services sector and were looking for an experienced policy professional to help shape the conversations that matter. 

This is a rare opportunity to combine policy expertise stakeholder influence and data-driven insights in a role that genuinely shapes outcomes for Australians.

As our Senior Policy Adviser youll work within AFCAs Regulatory Policy and Research team providing high-quality policy analysis and strategic advice on emerging issues across financial services dispute resolution and regulation. Drawing on AFCAs unique complaints data decisions and insights youll help identify trends influence policy discussions and contribute to reforms that improve the financial system for consumers industry and the broader community.

You will engage with senior leaders regulators government agencies and industry stakeholders to develop evidence-based policy positions and represent AFCAs perspective on key issues impacting the sector.

What youll be doing

• Monitor and analyse developments in financial services policy regulation and dispute resolution.
• Transform complex complaints data research and stakeholder insights into practical policy recommendations.
• Develop submissions and responses to government consultations inquiries reviews and reform proposals.
• Prepare briefing papers discussion papers and executive-level advice for senior stakeholders.
• Build productive relationships with regulators government departments consumer groups and industry bodies.
• Provide expert advice on emerging regulatory legislative and policy issues.
• Support AFCAs thought leadership and contribution to public policy discussions.
• Collaborate across AFCA to ensure policy positions are informed evidence-based and aligned to organisational strategy.

Qualifications :

About you

You are an intellectually curious policy professional who enjoys turning complex information into clear actionable advice. You bring strong analytical capability exceptional written communication skills and the confidence to engage with a broad range of stakeholders.

Youll likely have:

• Qualifications in public policy law economics political science or a related discipline.
• Experience developing policy advice within government regulatory industry consulting advocacy or not-for-profit environments.
• Strong research and analytical skills with the ability to interpret quantitative and qualitative data.
• Outstanding drafting skills and experience preparing submissions briefing papers or policy positions.
• Strong stakeholder engagement and influencing skills.
• A sound understanding of public policy development processes and the broader political landscape.
• Knowledge of financial services regulation or consumer policy (highly regarded).

Additional Information :

• Gold AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time