Senior Manager Customer & Technical Operations Medical APAC

About Stryker
At Stryker we are driven to make healthcare better. As a global leader in medical technologies we partner closely with clinicians and hospitals to deliver innovative solutions that improve patient care safety and outcomes. Our teams are responsive determined and energized by the opportunity to make a meaningful impact every day.

The Role
This newly created regional leadership role sits at the centre of Stryker Medicals growth across APAC with responsibility spanning Australia New Zealand and East Asia. As Senior Manager Customer & Technical Operations you will shape how we deliver seamless customer experiences and compliant highperforming technical services across a diverse fastgrowing region. Youll join the Medical APAC Leadership Team and play a critical role in enabling commercial success through operational excellence.

• Lead Customer Operations and Technical/Field Service teams across ANZ and East Asia delivering endtoend order fulfilment and aftersales service aligned with regional strategy.
• Establish and standardise regional processes policies and governance to improve service levels compliance and scalability.
• Own demand and supply planning cadence ensuring accurate forecasting ontime delivery performance and transparent order status reporting to commercial teams.
• Define track and improve regional operations metrics including service response time repair turnaround time firsttime fix rate and distributor performance.
• Direct Field Service strategy and resourcing maintaining compliance with ISO 13485 and AS/NZS 3551 and ensuring safe effective service delivery.
• Manage Customer Operations and Field Service budgets and cost centres forecasting accurately and delivering against financial targets.
• Act as the senior escalation point for complex operational service or supply issues mitigating risk and protecting customer relationships.
• Build develop and successionplan geographically dispersed leaders and teams embedding a highperformance customercentric culture.

Required Qualifications

• Tertiary qualification at bachelors level in Business Engineering Supply Chain or a related discipline.
• Minimum 8 years of experience leading Customer Operations Supply Chain and/or Field Service functions including multicountry responsibility.
• Minimum 5 years of experience managing teams with direct accountability for operational and commercial results.
• Experience working within a regulated industry environment including medical devices.

Preferred Qualifications

• Formal certification in Lean Six Sigma APICS or project management.
• Experience operating with enterprise ERP or planning systems such as JDE or equivalent.

Youll step into a role with true regional influence the opportunity to build and shape ways of working and the backing of a global organization that invests in its leaders. At Stryker youll be empowered to make decisions develop highperforming teams and see the direct impact of your work on healthcare outcomes across APAC.

Apply today!