Senior Manager CRM

Full time permanent roleFlexible location Hybrid part of the worlds largest humanitarian movementAbout Red CrossAustralian Red Cross is part of the worlds largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for the roleThe Senior Manager - CRM is responsible for leading the strategic development optimisation and delivery of the organisations Customer Relationship Management (CRM) platform Microsoft Dynamics 365 (D365).Working as part of a Humanitarian movement which supports vulnerable people and communities this role ensures the CRM effectively supports Marketing Communication & Customer Experience Fundraising and operational objectives. A key focus is the creation and maintenance of a three-year strategic roadmap that aligns CRM capabilities with business priorities. The CRM Manager also oversees CRM-related projects ensuring timely delivery stakeholder alignment and measurable you will bringSubstantive experiencein CRM management product ownership or digital platform leadership along with proven experience as a CRM Manager or Product Manager in CRM or digital knowledge of and extensive experience in developing strategic roadmaps managing CRM implementations and leading cross-functional success in strategic roadmap development and complex project understanding of CRM systems (e.g. Salesforce Dynamics 365).Comprehensive knowledge of and extensive experience inagile delivery backlog management and stakeholder withfundraising marketing automation and supporter lifecycle management (especially in not-for-profit contexts) is advantageous.A desire to create or continue your journey in the not-for-profit space making a genuine contribution to the valuable work of Australian Red that act for you while you act for humanityFinancial wellbeing: In addition to your salary you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15900 for living expenses (such as rent groceries utility bills); up to $2650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual Flexibility: You can access flexible working arrangements paid Me day just for you and a wide range of other paid leave optionsFurther informationThis role is covered by the Social Community Home Care and Disability Services Award - Level 7. Salary from $130000For additional enquiries please contact Mark Wiegerink at for a confidential discussion. Please note email is for enquiries only. Applications must be received online to be close: Friday 3rd JulyWhile we appreciate the interest in our organisation we will not be engaging with agencies or agency candidates for this position.