Senior Manager, Change Lead – Customer Risk Assessment (Fixed Term)

Senior Manager Change Lead Customer Risk Assessment (Fixed Term) Sydney Australia

The Senior Manager Change Lead is responsible for leading the end-to-end uplift of WUFSAs Customer Risk Assessment (CRA) framework.

The role will act as the primary subject matter expert in driving enhancements to the customer risk assessment methodology including risk rating models segmentation data inputs and processes as well as overseeing delivery and embedment. This will enable WUFSA to implement a CRA framework that is regulatory aligned operationally effective defensible to AUSTRAC and sustainable over time.

The role will be accountable for establishing appropriate governance documentation and stakeholder engagement and ensuring effective integration of the uplifted CRA framework into upstream and downstream AML/CTF controls including customer due diligence monitoring and risk-based decision making.

An opportunity to join Western Unions Compliance Team on a full-time basis for a 12-month period.

Role Responsibilities:

Customer Risk AssessmentTransformation

• Drive enhancements in customer risk rating models segmentation and scoring methodologies from design to implementation.

• Ensure consistency transparency and defensibility of risk assessment riskratingand risk mitigation forcustomersacross allapplicableproducts and channels.

• Collaborate withother compliance teams and supportfunctionsto embed leading practices in CRA design.

• Support integration of data analytics and automation into risk assessment processes.

Change & Delivery Leadership

• Act as the accountable change lead for thecustomer risk assessment uplift owning scope roadmap milestonesdependenciesand delivery artefacts.

• Translate regulatory and risk requirements into clear executable changes across people processgovernanceand technology.

• Support crossfunctional delivery across localregionaland global compliance risk operations technologydataand business teams.

Governance Approvals & Risk Ownership

• Attend governance forums to support senior management review challenge and approval of theCustomerrisk assessment and material changes.

• Prepare highquality papers and recommendations for executive committees and Boardlevel risk forums.

• Assistin ensuring clear senior manager accountabilities decision records and version control aremaintainedfor thecustomerrisk assessment.

Regulatory & Audit Readiness

• Ensure that CRA uplift initiatives meet regulatory expectations and are aligned with internal policies.

• Support responses to regulatory reviews audits and thematic assessments.

Capability & Embedment

• Lead change management activities to embed the uplifted risk assessment into businessasusual operations.

• Support targeted training and uplift of capability acrossfirst and second lineteams on ML/TF risk conceptsmethodologiesand decision use.

• Drive cultural adoption so thecustomerrisk assessmentis utilised as one of the key drivers forriskbased decisionmaking.

Role Requirements:

• Bachelors or masters Degree preferred. Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
• At least 7 years of experience in AML/CTF working in a regulatory setting will be highly desirable.

Additional Skills:

• Leadership experience delivering complex regulatory or financial crime change programs within a financial institution.

• Deep practical knowledge of AML/CTF frameworks and ML/TF risk assessment design including enterprisewide and pillarlevel risk assessments.

• Strong governance stakeholdermanagementand executive communication capability.

• Experience deliveringML/TFrisk assessment uplifts in response to regulatory reform enforcementactionor supervisory remediation.

Work Shift

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives accident and life insurance and access to best-in-class development platforms to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.