Senior JIRA Admin

POSITION DESCRIPTION

Role: Jira Administrator

Location: Perth WA / Anywhere in Australia (Operating in AWST business hours)

Schedule: Full-Time

Reporting To: Project Management Office (PMO)

Key Responsibilities

Administration & Support

• Act as the primary point of contact for all Jira administration procedures and user support requests.
• Manage Jira access provisioning licensing and comprehensive user onboarding/offboarding procedures.
• Support the full lifecycle of Jira deployment including implementation system stabilization daily administration and structured handover processes.
• Monitor troubleshoot and resolve issues related to Jira performance and functionality.

Configuration & Customization

• Design create and maintain complex Jira workflows screens fields and board configurations to optimize team productivity.
• Implement custom modifications and workflow changes in alignment with PMO standards and project requirements.
• Develop and maintain automated processes within Jira to streamline repetitive tasks and improve efficiency.

Security & Access Control

• Implement manage and audit Role-Based Access Control (RBAC) to ensure appropriate permissions and security standards are enforced across all projects.
• Automate RBAC procedures where applicable to minimize manual overhead and mitigate security risks.

Reporting Dashboarding & Data Quality

• Create configure and manage advanced dashboards filters and reports for various stakeholders including the PMO and senior management.
• Monitor and enforce Jira data quality ensuring consistency and accuracy across all projects and portfolios.
• Develop specialized tracking and reporting mechanisms tailored to project KPIs and governance requirements.

Integration & Documentation

• Monitor and manage Jira integrations with a specific focus on Exalate ensuring seamless data synchronization and issue tracking across platforms.
• Create and maintain comprehensive documentation regarding system configurations workflows admin procedures and user guides.

Key Skills & Experience

• Extensive proven experience as a Jira Administrator in a complex enterprise environment.
• Deep technical expertise in configuring Jira workflows custom screens custom fields permission schemes and notification schemes.
• Strong background in RBAC setup management and automation within Atlassian products.
• Proven experience in maintaining Jira data quality alongside advanced dashboarding and reporting skills using JQL.
• Familiarity with JIRA integrations particularly Exalate.
• Hands-on experience integrating Jira with third-party tools with specific mandatory experience in Exalate monitoring and administration.
• Strong analytical problem-solving and troubleshooting skills.
• Excellent communication and documentation skills with the ability to translate technical concepts to non-technical stakeholders.

Qualifications

• Bachelors degree in information technology Computer Science or a related field. Relevant certifications in Atlassian JIRA administration are preferred.