At UpGuard we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C we are scaling our infrastructure to process 100 billion risk signals daily. This isnt just growth; its a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings threat intel and agentic AI we empower organisations to stay ahead of an ever evolving attack surface.
We arent just building another tool; were defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
We have a rapidly growing customer base at UpGuard but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. Were on the lookout for individuals who have a passion for helping others fixing problems and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.
What are we hiring for this role
We are launching a brand-new Professional Services (PS) function at UpGuard and this is a Day 1 foundational hire. We arent just looking for someone to run an existing playbook; we need an experienced practitioner to help us write it. You will lead complex enterprise deployments while simultaneously working with leadership to build the standard operating procedures that will scale our global team.
What will you do
Foundational Practice Building: Design and document repeatable implementation methodologies project plans and SOPs based on your front-line experiences.
Enterprise Delivery & Scope Management: Own complex deployments end-to-end. Manage client expectations firmly prevent scope creep and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
Technical Integration & Platform Expertise: Develop deep expertise in UpGuards capabilities. Design and troubleshoot complex integrations leveraging REST APIs webhooks and third-party systems (ITSM SIEM SSO).
Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuards automation and industry best practices.
Stakeholder & Cross-Functional Leadership: Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS Sales and Product to feed field insights back into the roadmap.
What will you bring
Professional Experience: 5 years in a B2B SaaS implementation solutions architecture or professional services role with a proven track record of managing concurrent complex enterprise deployments. Experience consulting with large-scale organizations (5000 employees) is required and expertise in GRC is highly desirable.
The Builder Mindset: Calm under ambiguity. You inherently want to leave things better than you found them and thrive in an environment where the playbook is always evolving.
Experience with PSA tools (Rocketlane Certinia Productive etc)
Consultative Authority: Exceptional ability to hold your own with executive stakeholders push back when necessary and guide customers toward best practices rather than just taking orders.
Success Metrics & KPIs
As a Day 1 foundational hire you wont just hit targets you will help us establish the baselines. Your success will be measured by your ability to drive adoption and standardization through the following KPIs:
Time-to-First-Value (TTFV): Accelerating the timeline from kickoff to the customers first live automated workflow.
Fixed-Fee Realization (Margin): Firmly managing client expectations and preventing scope creep to ensure complex deployments are delivered efficiently within our standardized service packages.
Customer Satisfaction (CSAT): Leading successful User Acceptance Testing (UAT) to ensure a seamless highly-rated transition to the Customer Success team
What gives you an edge
Domain Knowledge: Experience in cybersecurity GRC or Third-Party Risk Management is highly looked upon favorably but is not a strict requirement. We are primarily looking for top-tier SaaS implementation experts who can quickly learn our domain and apply their process re-engineering skills to our customers workflows
Technical Aptitude: Proven ability to read API documentation design data mappings and troubleshoot integrations independently. You dont need to be a developer but you need to be technically sharp.
Whats in it for you
Monthly Lifestyle subsidy: Use this for financial physical and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carers leave
Fully remote working environment: While we have physical offices in Sydney & Hobart we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Who are weAt UpGuard we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C we are scaling our infrastructure to process 100 billion risk signals daily. This isnt just growth; its a total reimagining of how the world manages cyber risk.We build the Cyber R...
Who are we
At UpGuard we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C we are scaling our infrastructure to process 100 billion risk signals daily. This isnt just growth; its a total reimagining of how the world manages cyber risk.
We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings threat intel and agentic AI we empower organisations to stay ahead of an ever evolving attack surface.
We arent just building another tool; were defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
We have a rapidly growing customer base at UpGuard but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. Were on the lookout for individuals who have a passion for helping others fixing problems and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.
What are we hiring for this role
We are launching a brand-new Professional Services (PS) function at UpGuard and this is a Day 1 foundational hire. We arent just looking for someone to run an existing playbook; we need an experienced practitioner to help us write it. You will lead complex enterprise deployments while simultaneously working with leadership to build the standard operating procedures that will scale our global team.
What will you do
Foundational Practice Building: Design and document repeatable implementation methodologies project plans and SOPs based on your front-line experiences.
Enterprise Delivery & Scope Management: Own complex deployments end-to-end. Manage client expectations firmly prevent scope creep and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success.
Technical Integration & Platform Expertise: Develop deep expertise in UpGuards capabilities. Design and troubleshoot complex integrations leveraging REST APIs webhooks and third-party systems (ITSM SIEM SSO).
Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuards automation and industry best practices.
Stakeholder & Cross-Functional Leadership: Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS Sales and Product to feed field insights back into the roadmap.
What will you bring
Professional Experience: 5 years in a B2B SaaS implementation solutions architecture or professional services role with a proven track record of managing concurrent complex enterprise deployments. Experience consulting with large-scale organizations (5000 employees) is required and expertise in GRC is highly desirable.
The Builder Mindset: Calm under ambiguity. You inherently want to leave things better than you found them and thrive in an environment where the playbook is always evolving.
Experience with PSA tools (Rocketlane Certinia Productive etc)
Consultative Authority: Exceptional ability to hold your own with executive stakeholders push back when necessary and guide customers toward best practices rather than just taking orders.
Success Metrics & KPIs
As a Day 1 foundational hire you wont just hit targets you will help us establish the baselines. Your success will be measured by your ability to drive adoption and standardization through the following KPIs:
Time-to-First-Value (TTFV): Accelerating the timeline from kickoff to the customers first live automated workflow.
Fixed-Fee Realization (Margin): Firmly managing client expectations and preventing scope creep to ensure complex deployments are delivered efficiently within our standardized service packages.
Customer Satisfaction (CSAT): Leading successful User Acceptance Testing (UAT) to ensure a seamless highly-rated transition to the Customer Success team
What gives you an edge
Domain Knowledge: Experience in cybersecurity GRC or Third-Party Risk Management is highly looked upon favorably but is not a strict requirement. We are primarily looking for top-tier SaaS implementation experts who can quickly learn our domain and apply their process re-engineering skills to our customers workflows
Technical Aptitude: Proven ability to read API documentation design data mappings and troubleshoot integrations independently. You dont need to be a developer but you need to be technically sharp.
Whats in it for you
Monthly Lifestyle subsidy: Use this for financial physical and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development all team members will be able to expense development opportunities against this allowance
Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carers leave
Fully remote working environment: While we have physical offices in Sydney & Hobart we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
UpGuard is a Certified Great Place to Work in the US Australia UK and India establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work apply now to find out why!
As an Equal Employment Opportunity and Affirmative Action Employer qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.
For applications to positions in the United States please note at this time we can only support hiring in the following US states: CA MD MA IL OR WA CO TX FL PA LA MO or DC.
Before starting work with us you will need to undertake a national police history check and reference checks. Also please note that at this time we cannot support candidates requiring visa sponsorship or relocation.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Third-party risk and attack surface management software. UpGuard is the best platform for securing your organization’s sensitive data. Our security ratings engine monitors millions of companies and billions of data points every day.
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