Senior Event Delivery Manager Events & Exhibitions

Reporting to the Operations Manager the Senior Event Delivery Manager is responsible for the on-the-ground coordination and execution of events within the convention centre. This role ensures seamless event delivery through operational oversight effective team leadership and a strong commitment to safety client satisfaction and service excellence. The Senior Event Delivery Manager acts as the primary liaison between internal departments and clients during live events ensuring operational standards are maintained and the clients experience exceeds expectations.

Event Coordination & Delivery

• Oversee the setup execution and pack-down of events ensuring all requirements are delivered as per the event plan.
• Act as the venues key contact for clients and suppliers during event delivery.
• Coordinate with departments including Food and Beverage Retail AV Housekeeping and Security to ensure service excellence.
• Troubleshoot and resolve operational issues during live events quickly and professionally.

Team Leadership

• Roster and plan staff activity in the lead up to events.
• Lead and direct a team of event delivery staff and casual team members during events.
• Provide coaching and performance feedback in real time.
• Ensure all team members adhere to SWPs and maintain a professional appearance and attitude.

Client & Stakeholder Management

• Build and maintain positive working relationships with clients exhibitors suppliers and internal stakeholders.
• Represent the convention centre professionally and ensure client satisfaction during events.
• Conduct pre-event briefings and post-event debriefs when required.

Health Safety & Compliance

• Assist with planning and approvals for event activity in the lead up to events.
• Ensure all events are delivered in compliance with WHS legislation venue policies and risk management protocols.
• Conduct toolbox talks safety checks and inspections and act as a warden during emergency response procedures.
• Complete incident and hazard reports in accordance with company policy.

Venue Standards & Asset Management

• Maintain cleanliness safety and presentation of all event spaces.
• Monitor and plan for furniture allocations for events.
• Report and follow up on any damage maintenance needs or safety issues.

Essential

• Proven experience in events hospitality theatre or convention centre operations.
• Strong leadership skills with experience managing teams in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Calm under pressure with strong problem-solving abilities.
• Available to work flexible hours including nights weekends and public holidays.

Desirable

• Experience in exhibitions live entertainment or large-scale events.
• Formal qualifications in Event Management Hospitality or similar.
• First Aid RSA or Fire Warden certification.
• A Construction White Card