Senior Digital Solutions & Enablement Analyst

• Employment Type: Full Time Permanent

• Remuneration: $% super (level 8)

• Location: Kensington Campus NSW (2-3 days campus based each week)

Why your role matters

The Senior Digital Solutions & Enablement Analyst (internally called Senior Business Enablement Analyst) leads the design and optimisation of scalable digital solutions that extend CRM platforms and student systems. Using low-code platforms AI-enabled tools and emerging technologies the role drives business process improvement automation and improved service delivery across student and staff-facing operations.

Working closely with business stakeholders and IT delivery partners the role identifies opportunities to re-engineer processes and delivers sustainable user-centred solutions aligned with institutional priorities. It translates operational needs into practical technical approaches that streamline workflows reduce manual effort and improve responsiveness while also supporting experimentation through prototypes and proof of concept initiatives.

The Senior Digital Solutions & Enablement Analyst mentors analysts and citizen developers fostering a culture of enablement and continuous improvement. The role requires a blend of technical expertise solution design stakeholder engagement and delivery oversight to ensure platforms are secure effective and sustainable. The position reports to the Manager Student Systems (Core Connections) and has one direct report.

Specific accountabilities include:

• Continuously assess platform capabilities new features and emerging technologies to inform solution roadmaps and foster a culture of innovation. Apply expertise in Agile delivery business process reengineering CRM and digital solution designincluding low-code platforms (LCAP) and AIto deliver improvements that enhance the student and staff experience.

• Collaborate with IT academic divisions student services vendors and governance bodies to ensure cross-functional alignment stakeholder buy-in and user-centred design.

• Translate complex business needs into practical solutions that emphasise scalability reusability automation and alignment with business-led strategies.

About You

• Previous experience in business systems information technology or related disciplines

• Experience in designing and delivering solutions using Microsoft Dynamics 365 and the Power Platform (Power Apps Power Automate Power BI Dataverse) or equivalent enterprise technologies with an emphasis on scalable user-centric applications

• Proficiency in low-code and no-code development principles with hands-on experience in system integrations (e.g. APIs webhooks) and a solid understanding of solution governance security and lifecycle management

• Excellent analytical and problem-solving skills with an iterative user-focused approach to digital solution design and continuous improvement

• Proven ability to communicate complex technical concepts in clear accessible terms and to collaborate effectively with both technical and non-technical stakeholders to ensure user-centred design and adoption

• Demonstrated experience in solution testing user support and documentation with a focus on usability adoption scalability and continuous improvement

• Demonstrated success leading or mentoring others in a digital delivery environment including capability uplift of junior staff or citizen developers and contributing to a collaborative high performing team culture

• Proven experience working in Agile or hybrid delivery environments with a focus on delivering incremental value and adapting to evolving priorities

• Strong commitment to continuous learning and staying abreast of emerging technologies AI tools and platform innovations

In addition to the responsibilities outlined above the following may also be required:

• Occasional work outside of standard business hours is required to complete performance verification testing for release including upgrades

• Role may involve supervising external contractors consultants and fixed-term project staff

Please note: Sponsorship is not available for this role valid Australian working rights are required on application.

Benefits and Culture: to Apply: Submit your resume & cover letter addressing the About You section of the job and telling us why youre interested in the role (no more than 2 pages)

For any questions: Anne Talent Acquisition Associate at (applications to the address cannot be accepted please apply online)

Applications close:12 August 11.55PM

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Pre-Employment Checks
As part of our recruitment process candidates may be required to undergo pre-employment screening which may include reference checks qualification verification right-to-work verification and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.