Senior Debt Recovery Specialist

• Location: Sydney or Melbourne
• Type: Permanent full time
• Hybrid role Happy to talk flexible working

The opportunity

We have a rare opportunity to join the Credit & Surety team as a Senior Debt Recover Specialist. Reporting to the Manager Settlements and Recoveries within the Trade Credit Collections business you will efficiently recover outstanding debts while maintaining positive relationships with clients. This includes managing legal and enforcement actions in compliance with regulations and supporting the Manager in operational and strategic tasks.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

As a Senior Debt Recover Specialist your key responsibilities will include:

• Develop appropriate collection strategies to recover monies efficiently and commercially
• Build and maintain professional relationships with stakeholders to obtain necessary approvals
• Deliver customer-focused solutions to achieve the best outcomes for policyholders
• Make commercial recommendations to achieve financial goals
• Review files to identify opportunities for further recoveries and improve financial outcomes
• Achieve assigned Recovery Rate KPIs
• Provide ongoing training and support to the Credit & Surety Teams
• Assist with legal aspects of the recovery process to maximise returns
• Undertaking an assessment of a customers request for financial hardship to allow customers to overcome their financial difficulty

About you

To be successful as a Senior Debt Recovery Specialist you will have a background in collections and a strong working knowledge of debt collection legal procedures and hardship assistance guidelines. You will also have:

• Strong working knowledge of recovery profile
• Be a team player with the desire to work in a collaborative and inclusive environment
• Ability to work to deadlines and timeframes with a focus on attention to detail
• Financial Services experience would be a benefit but not essential
• Debtrak system experience would be a significant advantage but not essential

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Life Leave supporting the life events we all experience leaving your annual leave for rest
• 18 weeks gender-equal flexible leave for all new parents including paid super
• A range of discounts on insurance products car hire hotels goods and services

To learn more about benefits of working with us clickhere.

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and lets make it happen!

If youre looking for a career that combines your expertise and your empathy click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.