Senior Customer Success Manager – Remote

HealthCare Logicis ahigh growth emerging leader in hospital providepurpose-builtintelligence platformsexperiencesand services tohelp hospital systems achieve peak empowerPublic and Private individual hospitals to networks regions State and National to Departments of Health.

At HealthCare Logic we are empowering executive clinical and operational teams to make smarter faster decisions that improve patient outcomes. Our flagship platform SystemView isembedded in andtransforming over 170hospitals across Australia Ireland and the UK.

Youlljoin a borderless team of data engineers scientists clinicians product experts and customer success pros curious minds driven by impact. Togetherwerecreating a globally connected network of high-performing hospitals.

We work at the intersection of AI real-time data and clinical strategy andwerelooking for senior talent who thrives in complexity leads with purpose and wants their work to directly shape the future of healthcare.

Ifyourepassionate about data with purpose and ready to make your mark in a companythatsscaling fast and thinking big we want to hear from you.

Aboutthe Role:

This is a senior integrated customer-facing role for someone whos done customer success in healthcare or healthtech and is ready to operate as the trusted operational partner to hospital clinical and operational leadership.

Youll own the post-go-live customer experience end-to-end across a portfolio of Australian health service customers driving sustained adoption delivering training and enablement leading Performance Accelerator programs and running operational governance with domain leads in ED OPD Surgery and Beds.

This role sits within a restructured Customer Success function. Youll be backed by a dedicated Business Analyst for customer health analytics ticket trends and data quality work; supported by the Head of Clinical Solutions for methodology and complex clinical escalations; and partnered with the Head of Strategic Partnerships who owns the commercial and executive strategic relationship across the customer base.

Key Responsibilities:

• Own the end-to-end operational customer relationship across a portfolio of Australian health service customers from go-live through to renewal readiness
• Deliver training and enablement across the portfolio including onboarding role-based training for clinical administrative and IT teams refresher sessions power user sessions and use-case clinics
• Lead Performance Accelerator programs in partnership with the Head of Clinical Solutions ensuring programs are embedded into customer governance and translate into measurable performance outcomes
• Lead Monthly Operational Reviews and contribute to Quarterly Business Reviews delivering insight-led narratives that demonstrate platform value
• Engage hospital clinical leaders operational executives domain leads and governance forums to drive strategic alignment and adoption accountability
• Drive proactive risk management monitoring health scores NPS and churn signals to identify at-risk accounts early and safeguard retention
• Build and develop customer-side champions super users and operational advocates to drive sustained adoption
• Partner with the Business Analyst function to leverage ticket trends usage data and customer health signals to inform engagement strategy
• Advocate for customer needs internally working with Product Engineering and Service Delivery to inform roadmap decisions

About You:

• Clinical clinical operations or healthcare operational background nursing allied health hospital operations clinical informatics or similar (essential for credibility with hospital clinical and operational leadership)
• Experience working in or alongside SaaS health tech environments with comfort translating technology into practical clinical and operational use cases
• Strong track record of delivering training enablement and go-live support in complex healthcare settings
• Confident communicator who can engage and influence senior clinical and operational stakeholders
• Hands-on experience with healthcare data analytics platforms or hospital intelligence tools
• Strong project coordination skills with experience running governance cadences in complex stakeholder environments
• Comfortable working autonomously remotely and across distributed teams
• Tertiary qualifications in health clinical informatics nursing or a related field highly regarded

Why Join Us:

• Competitive base salaryand benefits
• Opportunity for career growth within a rapidlyscalingleader in hospital intelligence
• Collaborative and supportive team culture
• Flexible work environment
• Opportunities to travel

How to Apply

For any role related questions please contact

To apply pleasesubmityour current CV and cover letter.

Please note applicants must have a legal right to work inAustraliaand answerall ofthe prerequisite screening will require a police background check.

At HealthCare Logic we celebrate diversity and strive to create an inclusive environment where all individuals feel valued and empowered. We encourage applications from candidates of all backgrounds including those from underrepresented groups to join our dynamic team.

We believe diverse perspectives create stronger teams. If your experiencedoesntperfectly match this description but you believeyoudbring value to the role we encourage you to apply.