Senior Customer Solutions Manager NSD, ANZ Worldwide Public Sector

Gday! Youve found an opportunity that could define your next chapter.

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at Mission - Why This Program Why Now
Youre joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australias national security community and its allies the capability to see more share more innovate and act faster than ever before.

The architectural decisions being made now - how we structure networking implement security controls and automate at scale - will shape how Australias national security community operates for the next decade. You wont be inheriting someone elses design choices. Youll be making them.

Your Role in This Mission
As a Customer Solutions Manager youll be the trusted advisor who bridges the gap between whats technically possible and what matters most to Australias national security community. Youll work directly with senior customer stakeholders to understand their strategic vision then orchestrate the people technology and processes needed to turn that vision into reality.

This isnt a role where you watch from the sidelines. Youll be in the room when critical decisions are made shaping cloud transformation strategies that accelerate how Australias defence and intelligence community operates. Youll earn trust through deep technical credibility sharp business acumen and an unwavering commitment to customer outcomes.

Every engagement you lead will have a direct line to national impact. Youll scope complex programmes set measurable business goals and drive accountability across cross functional teams to deliver outcomes that matter. Youll advise executives on what a successful cloud journey looks like and what needs to change in their environments to get there.

This role requires successfully gaining the AWS Solutions Architect Associate certification within your first 6 months demonstrating the technical depth youll bring to every customer conversation.

This position may require 25% to 40% travel dependent on geography and time of year.

Benefits
Learning & development - AWS training and certification support access to internal learning platforms.
Health income protection and life cover - Amazon subsidises private health insurance premiums and group salary continuance and life insurance are included at no cost to you
Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
Employee Assistance Program - Free confidential support 24 hours a day 7 days a week for you and your family - mental health financial coaching legal questions and everyday life events.
Family-building benefit - Access to Maven for fertility treatment adoption support surrogacy and parenting coaching
Amazon Extras & employee discount - cashback and discounts across hundreds of retail fitness travel and lifestyle partners.

Key job responsibilities
Youll be the driving force behind your customers cloud transformation working backwards from their mission to deliver outcomes that reshape how Australias national security community operates.

Your focus spans three critical value realisation youll identify and accelerate the business outcomes your customers achieve throughout their cloud lifecycle. Youll connect the dots between AWS services partner solutions and best practices to unlock capabilities your customers didnt know were possible.

In enablement youll build organisational cloud readiness from the ground up. Through skills guilds experience based accelerators and training partnerships youll create the cloud fluency that turns hesitant adopters into confident innovators.

In governance youll establish and mature the operating models that drive scale and long term success. Youll apply AWS frameworks and mechanisms to create structures that outlast any single engagement.

Day to day youll collaborate with sales solutions architecture and service teams to deliver technical solutions that solve some of the most complex technology challenges facing Australia today. Youll scope work with precision set business goals that inspire action identify the right resources at the right time and track progress with the rigour your customers expect.

Youll think big invent new approaches and take ownership of challenges that others might shy away from.

Youll use data to make decisions express ideas thoughtfully and bring a cool head to ambiguous situations where the path forward isnt always clear.

A day in the life
Your morning starts with a customer strategy session where youre presenting a cloud adoption roadmap to a senior executive team. Youve worked backwards from their mission objectives and today youre showing them how the next phase of their transformation will deliver measurable capability uplift within six months. The questions are sharp the stakes are high and youre in your element.

Mid morning youre on a call with your solutions architecture counterpart working through a technical blocker that emerged during a customers migration. Together you identify an approach that not only solves the immediate challenge but creates a reusable pattern for similar workloads across the programme.

After lunch youre facilitating a governance workshop with a customer whos scaling their cloud operations. Youre helping them build the operating model that will sustain their transformation long after your direct engagement ends. You draw on AWS frameworks adapt them to their unique context and watch the teams confidence grow as the path forward crystallises.

Late afternoon brings a cross functional sync with your internal team. Youre tracking progress across multiple workstreams flagging risks early and ensuring every commitment made to your customer is on track. You update your stakeholders with clarity and precision because in this programme trust is earned through consistent delivery.

Your day ends with 30 minutes of focused time reviewing the latest AWS service launches and considering how they might unlock new possibilities for your this role curiosity isnt optional. Its what keeps you ahead of the curve and ensures your customers always have access to the best of what AWS can offer.

About the team
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a global community of Customer Solutions Managers (CSM) helping customers accelerate their journey to the cloud.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.