Senior Coordinator, Student Advising

• Full time continuing position

• HEW 8(Starting from $121213) 17% Superannuation

• Based at the Melbourne City campus plus hybrid and flexible working arrangements

About theopportunity

As our Student Advising team continues to growwereseeking a Senior Coordinator to lead this newly established function and help shape the future of student support within the College of Business and Law.

As the Senior Coordinator Student Advisingyoulllead the delivery of high-quality holistic advising services for students and key stakeholders.Youlldrive collaboration continuous improvement and evidence-informed practice to ensure student and stakeholder needs are met.Youllprovide day-to-day supervision coaching and performance oversight of the Student Advisors ensuring the delivery oftimely consistenthigh-qualityandaccurateinformation advice and support across the student lifecycle aligned withCollegepriorities RMIT Connect and broader University policies and processes.

Youllexercise substantial professional judgement to oversee both administrative and developmental advising practice ensuring advising approaches empower students to clarify their academic personal and career aspirations connect withappropriate supportservicesrecogniseand navigate barriers to success and develop effective action plans.Youllmonitorstaff performance against agreed benchmarks lead capability building and professional development initiatives for the advising team and ensureaccurateadvising records reporting and compliance with ethical and professional standards.

As an active member of the broader Student Lifecycle & Experience leadership teamyoullwork closely with Managers and other leaders to ensure student-centredadvising and customer service remain at the forefront of all processessystemsand initiatives.Youlldesign and coordinateadvisingprograms and interventions contribute to policy and process improvement and lead cultural and work practice changes that support operationalobjectives enhance student engagementsuccessand retention and strengthen collaboration with Schools centralservicesand other stakeholders.

To be successful in this roleyoullhave:

• A passion for delivering exceptional student-centredservices with experience leading advising customerserviceor student support teams in a complex environment.

• Proven experience coachingmentoringand developing staff while fostering a positive high-performingand values-driven team culture.

• Strong relationship-building skills with the ability to work collaboratively across Schools centralservicesand other stakeholders to achieve positive outcomes.

• The ability toanalysedatapolicyand best practice toidentifyopportunities for improvement and implement initiatives that enhancethe studentexperience.

• Excellent judgementinitiativeand problem-solving skills with the confidence to manage competing priorities and navigate complex student matters.

• Strong written communication skills including experience preparing reports recommendationsbriefingsand other professional documentation for a range of audiences.

• Experience leading continuous improvement initiatives and embedding new ways of working that improve service qualityconsistencyand efficiency.

• Confidence working with digital technologies case managementsystemsand data tools and supporting others to adopt new systems and ways of working.

Desirable:

• Demonstrated awareness of and strong knowledge in contemporary student advising theories and approaches including appreciative and developmental advisingstrengthsbasedadvising and advising as teaching with the ability to integrate these frameworks into practice to foster student agency belonging academic success and holistic development across diverse postgraduate and undergraduate cohorts.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

ToApply

PleasesubmityourCVandcovering letteraddressingyour interest and suitabilityfor this position by clicking on the link at the top of this page.

For more information about the role please view thePosition Descriptionbelow. To learnaboutRMITs College of Business and Law visit theCollege website. If you have any questions please contact Medina (Talent Acquisition) at.

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