Senior Coordinator Business Operations

SeniorCoordinator Business Operations
Complaints Building Commission NSW

Grade: Clerk grade 9/10
Location: Hybrid working model with officeattendance required 2 days per week (Parramatta Sydney Gosford Albury Wagga Dubbo Lismore Queanbeyan and Maitland)
Term: Temporary Full-Time- up until 31 March 2027


About theBuilding Commission NSW

The Building Commission is not only the industry regulator but also a collaborator with consumers and industry to ensure standards capabilities capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the states housing targets.
Building Commission NSW is an outstanding place to work due to its commitment to innovation collaboration and professional development. With a focus on transparency and accountability the commission cultivates a culture of integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the greater community making it an exciting and fulfilling place to build a career.
AboutBuilding Commission Complaints team

The Complaints team manages a high volume ofenquiries complaints and dispute resolution matters from consumers andbusinesses across NSW. We help people understand their rights and obligationsresolve disputes and navigate legislation administered by Building CommissionNSW.

About the role

As the Senior Coordinator Business Operations youll support and drive quality improvement across the Complaints teamincluding improving processes systems reporting and operational consistency.

The role mayhave direct reports and will help uplift team capability through practicalguidance training knowledge management and continuous improvementinitiatives. Working closely with leaders and staff youll help strengthenday-to-day operations and support high quality service delivery.

Responsibilitiesinclude:

• Lead and support business improvement quality uplift and operational projects.
  
• Develop review and implement processes procedures guidance material and resources.
  
• Monitor performance service standards trends and KPIs to identify improvement opportunities.
  
• Prepare reports briefings and recommendations to support decisions.
  
• Coordinate operational planning priorities and deliverables.
  
• Support governance risk compliance and quality assurance activities.
  
• Provide advice and practical support to staff on policies systems and processes.
  
• Coach guide and support staff including direct reports where required.
  
• Build productive relationships with internal and external stakeholders.

Key requirements:

• Experience coordinating business operations projects programs or regulatory activities.
• Strong planning stakeholder engagement and project coordination skills.
  
• Ability to review processes identify issues and implement practical quality improvements.
  
• Strong communication skills including reports briefings and recommendations.
  
• Sound analytical and problem-solving skills including using data to support decisions.
  
• Commitment to customer service and high-quality outcomes.
  
• Experience applying legislation policy procedures or regulatory frameworks.
  
• Leadership capability including coaching guiding and supporting staff.

If youd like to know moreabout this amazing opportunity you are encouraged to contact Amy Randazzo

How to apply

• Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
  
• Combine your CV and cover letter into a single document when submitting your application
  
• Ensure your application clearly outlines how your skills and experience align with the requirements of the role

For any recruitment related queries please contact Talent Advisor Afrah via

Salary Grade 0910 with the base salary for this role starting at 133348 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 27th July 2026 (09:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Senior IC