Senior Change and Transformation Analyst

• Deliver change activities across the Customer Care & Recovery Portfolio ensuring key people process and system impacts are identified and addressed.  
• Drive change readiness through impact assessment stakeholder engagement communications and learning to support effective adoption. 
• Contract position based at our Mascot Campus 

Wevealways been pioneers andwereproud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today. 

The Senior Change and Transformation Analyst will implement key change activities and deliverables across the Customer Care & Recovery Portfolio.  The Senior Change and Transformation Analyst will report to the Change & Adoption Manager and will be responsible for identifying the impacts resulting from changes to people process systems and culture; the  
development and delivery of key documentation; and the successful implementation of change activities so that people impacts are addressed ensuring the business and employees are ready willing and able to accept the change into their day-to-day working lives.  

To achieve the above the Senior Change and Transformation Analyst will complete the following key areas of change management: impact assessment scope & risk identification learning communications stakeholder engagement and change readiness as well as supporting other transformation initiatives as required. 

Youll have  

• 2  4  years relevant experience in change or business analysis roles on projects.  
• Transformation programs preferable.  
• Tertiary qualifications in Business/People related field or Change Management.  
• Strong analytical PowerPoint Spreadsheet skills and design platform tools.  
• Excellent oral/written communication skills with ability to communicate concepts to  
• non-change savvy audience.  
• Excellent influencing skills.  
• Thrive in a hypothesis led environment.  
• Independent highly motivated and dynamic team member and able to demonstrate effective leadership.  
• High level of accountability and ability to work to deadlines.  
• Committed to management of change.  
• Ability to deliver accurate and timely information and manage conflicting priorities. 

Why Qantas 

Youlljoin a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team which meansyoullbe able to grow both personally and professionally at Qantas. Your development is a priority for us so that you canmaintainthehigh standardsour customers have come to expect and can continue to develop over supported from day 1 withon the jobtraining and coaching as well as our formal training opportunities. While you may start in this rolewevegot a greattrack recordof supporting our people to take their career in so many different directions the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) andadditionalpurchased leave options for eligible employees. 
• Wellgive you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeingleisureand entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronicdevicesand professional memberships. 
• Wellsupport your wellbeing: Whetheritslearning to better support your own and others mental health our interactive wellbeingappor your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you toadviseus at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story get in touch today. 

Applications close: 8th June 2026

Remote Work :

No

Employment Type :

Full-time