Senior Change Advisor

Senior Change Advisor

• Role type: Temporary immediate opportunity for 3 months with possibility of 2 months extension
  
• Grade: Clerk Grade 9/10
  
• Salary: $133348 - $146945base salary per annum superannuation and annual leave loading
  
• Location: Sydney CBD. Flexible working conditions may be available in line with the DCS Flexible Working Policy

About the role

Digital NSW has a three-month opportunityto lead the design and delivery of training and change communications for thelaunch of a refreshed Digital Assurance platform. A mix of presentationsguides communications and training activities will support 900 users across theNSW Government to access and use the new platform within a tight 2-3 weekperiod.

As Senior Advisor Change Working you willwork collaboratively with the project delivery team and key stakeholders and useexisting change impact analysis to develop targeted learning solutions andimplement training approaches that improve engagement accessibility andlearning outcomes.
For further information pleaseclick hereto view therole description

About you

Youre an experienced change and trainingprofessional who enjoys turning complex information into practical engaginglearning experiences. You thrive in collaborative environments build strongstakeholder relationships and are passionate about developing capability thatdelivers meaningful organisational outcomes.
Leveraging your experience in a similarrole you will develop and implement change management communication andtraining plans that are tailored to different customer groups with the aim ofmaximising customer and stakeholder engagement and understanding to ensure asmooth platform transition

You will bring:

• Demonstrated experience designing coordinating and delivering training programs for diverse stakeholder groups.
  
• Strong stakeholder engagement skills with the ability to build partnerships and influence outcomes across multiple teams.
  
• Experience developing innovative learning solutions using contemporary training methods and technologies.
  
• Demonstrated ability to develop and deliver a communication change strategy for staff leaders and other key stakeholders.
  
• Experience in driving organisational change readiness and support team members to embed new ways of working processes and capability uplift arising from new systems.
  
• Proven ability to coordinate consultation and engagement activities across operational project and corporate stakeholder groups to support change readiness adoption and successful implementation of new systems.
  
• Excellent communication and interpersonal skills with the ability to simplify complex concepts or technical information for diverse audiences.
  
• Strong organisational and project coordination skills with the ability to manage competing priorities and deliver quality outcomes.
  

Key knowledge and experience

• Demonstrated experience delivering practical change management activities across projects and organisational initiatives.
  
• Experience in designing and delivering training and capability uplift strategies for a wide range of stakeholders.
  
• Recent experience working on a system implementation project with multiple interdependencies.
  
• Demonstrated experience in the coordination and management of training and capability uplift programs.
  
• High level of written communication oral communication and influencing skills including the ability to consult with key internal and external stakeholders at all levels and deliver presentations and training.
  
• Design and development of a range of learning and support resources including eLearning modules webinar content user guides training materials onboarding resources and educational guidance materials.
  
• Development and delivery of webinars presentations and other virtual learning activities.
  
• Demonstrated ability to write clear structured and engaging learning materials ensuring alignment with learning objectives and audience needs.
  
• Essential requirements of the role
  
• Qualificationsin a relevant discipline or demonstrated equivalent knowledge skills andexperience.

Salary Grade 09/10 with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 12th August 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

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Required Experience:

Senior IC