Senior AI Engineer Digital & Contact Centre

Sydney Permanent Opportunity

At Westpac were building the future of customer engagement through AI. Were seeking a hands-on Senior AI Engineer to help operationalise AI-first practices across our Digital and Contact Centre platforms enabling safe scalable and intelligent customer experiences at enterprise scale.

How youll make an impact

As a Senior AI Engineer youll play a key role in translating AI strategy and architecture into practical engineering outcomes. Youll work across multiple squads to establish best practice accelerate adoption and improve the reliability and quality of AI-enabled solutions.

Key responsibilities

Embed AI-first engineering practices across Digital and Contact Centre platforms.
Translate architecture and design principles into scalable engineering solutions.
Champion best practices across prompt engineering AI agents orchestration frameworks and memory patterns.
Support engineering teams to improve model performance reliability and operational excellence.
Drive adoption of reusable AI components and standardised delivery patterns.
Implement Responsible AI governance safety and compliance guardrails.
Reduce AI-related risks and improve the quality and consistency of customer experiences.
Coach and uplift engineering capability across AI technologies and practices.

What youll bring

Proven experience delivering production-grade AI solutions in complex enterprise environments.
Strong expertise in AI Engineering including prompt engineering agent frameworks and model integration.
Experience working with Large Language Models (LLMs) orchestration frameworks and AI-enabled workflows.
Strong understanding of Responsible AI AI safety governance and compliance requirements.
Experience working across cloud-native and modern software engineering environments.
Ability to translate architectural principles into practical implementation patterns.
Strong stakeholder engagement coaching and mentoring capabilities.

Why join us

Youll help shape how AI is responsibly deployed across Digital and Contact Centre experiences at scale while helping build the engineering capability that will define the future of customer servicing.

At Westpac were creating an inclusive workplace where everyone can thrive.

Our Promise to You

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country.

Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today!

To get started simply click on theAPPLYorAPPLYNOWbutton.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.