Senior Advisory Solution Consultant CRM & Industry Workflows

About This Role

Universities education departments and government agencies across Australia are being asked to serve students and citizens better with less. Enquiries enrolments applications and support often run across disconnected systems and teams. As a Senior Advisory Solution Consultant on our ANZ CRM & Industry Workflows team youll help them rethink how those services work on ServiceNow.

This role leads our CRM specialist coverage for education across Australia. Youll work with universities TAFEs and state education departments. Youll also support other state government agencies and occasionally federal alongside our wider public sector team. Youll join a collaborative team that invests in your growth and help shape how we take ServiceNow to education.

What you get to do in this role: 

• Lead the education segment: Lead CRM pursuits across universities and education departments from first discovery through to technical win. Work with Account Executives and field Solution Consultants on complex multi-stakeholder deals including formal RFPs.
• Lead discovery and shape solutions: Turn institutional challenges into transformation strategies on ServiceNows platform. Think a university unifying student enquiries across faculties or a state agency modernising how citizens apply for and renew services.
• Build and demonstrate: Design and deliver demonstrations that combine customer & industry workflows with partner technologies AI agents and automation. Configure demo environments stand up lightweight POCs wire integrations and style portal experiences. You need to be comfortable building things that work and fixing them when they dont.
• Support the wider public sector: Bring your CRM depth to state government pursuits beyond education and occasionally federal. Work alongside the public sector Solution Consultants who lead those accounts.
• Become the voice on student experience: Build education solution frameworks reference architectures and go-to-market plays. Present at sector events and partner briefings.
• Influence account strategy: Partner with Sales and Executive Sponsors to shape long-term account strategies. Engage Chief Operating Officers Chief Digital Officers and student services leaders as a trusted advisor.
• Set delivery up to succeed: Work with partners and our delivery teams so what we sell lands well with the customer.
• Build ecosystem relationships: Connect with Product Management technology partners and consulting firms to advocate for public sector customers and stay ahead of sector shifts.
• Mentor and strengthen the team: Coach Solution Consultants in solution design storytelling and value articulation. Build reusable assets that lift the whole pre-sales organisation.

Why Join Us

ServiceNow is one of Fortunes 100 Best Companies to Work For. Youll get a whole sector to shape with AI already live in customer conversations. Youll join a team that collaborates rather than competes. We invest in your growth through certifications mentoring and peer networks. Youll have flexibility and trust in how you work competitive pay with salary variable incentives and equity and the autonomy to bring your own thinking to complex problems.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 10 years in pre-sales solution consulting sales engineering or a related technical advisory role. Ideally focused on customer experience service transformation student experience or citizen services.
• A real understanding of how education institutions operate. The student lifecycle enquiry and case volumes funding and compliance pressure and the relationship between central teams and faculties or schools.
• Familiarity with how state and federal government agencies buy and deliver services including procurement and RFP processes.
• A solid technical foundation. You understand how front-ends back-ends APIs and data fit together well enough to build POC integrations and reason about where things break. You work productively with AI-assisted development.
• Proficiency with ServiceNow (particularly CSM) or equivalent hands-on depth on Salesforce Dynamics Pega or similar. What matters is that youve built and configured things yourself.
• A track record of leading complex pursuits end to end including RFPs and executive engagement.
• Experience applying AI and automation to business workflows. Virtual agents intelligent routing process automation or AI-driven insights.
• Strong communication and presentation skills with the range to engage technical teams through to executive leadership.
• Experience mentoring other consultants a collaborative mindset pipeline discipline and availability to travel across Australia as the role requires.

Also Valuable

Experience working in or for a university TAFE education department or government agency. ServiceNow or related certifications. Background in consulting systems integration contact centre or CRM transformation. A track record in thought leadership such as sector conference sessions.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time