Senior Account Manager
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Job Summary
Were building something big and were looking for a Senior Account Manager who wants to help shape it.
As our Senior Account Manager youll lead and grow strategic customer relationships within our Wholesale Enablement portfolio. Youll act as the primary point of contact for key customers ensuring they receive exceptional service commercial value and ongoing partnership support.
This role is ideal for someone who thrives in a fast-paced environment enjoys building long-term customer relationships and can confidently balance commercial outcomes with customer success.
Youll work closely with internal Sales Product Operational and Technical teams to drive customer satisfaction identify growth opportunities and ensure seamless service delivery.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Lets talk about you!
As ourSenior Account Manager you will put our values up in lights by delivering these activities and outcomes:
- Own and manage key Enablement customer relationships acting as the primary point of contact and trusted partner
- Build strong long-term stakeholder relationships and develop a deep understanding of customer needs and goals
- Drive customer satisfaction and retention through proactive engagement support and issue resolution
- Lead regular account reviews sharing performance insights opportunities and recommendations
Commercial Growth
- Identify and convert upsell cross-sell and expansion opportunities within existing accounts
- Support contract renewals negotiations and commercial discussions
- Partner with Sales Product and Marketing to deliver tailored solutions
- Maintain accurate forecasting and pipeline visibility
Delivery & Collaboration
- Coordinate internal teams to ensure smooth onboarding implementation and ongoing service delivery
- Work closely with technical and operational teams to resolve issues and improve outcomes
- Act as the voice of the customer to drive product and service improvements
Reporting & Insights
- Monitor account performance trends and customer outcomes using CRM tools
- Provide clear reporting and insights on revenue risks and growth opportunities
How will you support our Why
- Leveraging your experience in Account Management Customer Success or B2B relationship roles to build trusted partnerships and deliver long-term customer value
- Using strong analytical and numerical capability to understand account performance identify trends and make informed data-led decisions
- Applying commercial acumen to spot shape and convert growth opportunities that deliver value for both the customer and the business
- Communicating clearly and confidently translating complex technical and commercial solutions into simple compelling narratives
- Influencing stakeholders through strong negotiation presentation and relationship management skills
- Managing strategic accounts and multiple priorities in a fast-paced evolving environment without losing attention to detail
- Taking a proactive problem-solving approach to customer engagement anticipating needs before they arise
- Using CRM tools such as Salesforce HubSpot or Dynamics to maintain visibility accuracy and control across your portfolio
You will be even more impactful if you bring:
- Experience in telecommunications data or NBN services environments
- Exposure to MVNO/MVNE or xVNO/xVNE markets
- Understanding of customer lifecycle management QBRs or similar engagement frameworks
- Experience working in technical or operational environments supporting complex customer solutions
If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.
Required Experience:
Manager
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
