Security Advisor, Falcon Complete Japanese Speaking (Remote, AUS)

CrowdStrike

Job Location:

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

As a global leader in cybersecurity CrowdStrike protects the people processes and technologies that drive modern organizations. Since 2011 our mission hasnt changed were here to stop breaches and weve redefined modern security with the worlds most advanced AI-native platform. We work on large scale distributed systems processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries and they count on CrowdStrike to keep their businesses running their communities safe and their lives moving forward. Were proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption experimentation and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution build expertise uncover insights and solve complex problems. Were always looking to add talented CrowdStrikers to the team who have limitless passion a relentless focus on innovation and a fanatical commitment to our customers our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role:
The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. The ideal candidate will demonstrate a combination of technical security and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. Under the direction of leadership this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches.

What Youll Do:

Assess customers Falcon environment and ensure alignment with Falcon Complete standards.
Provide Falcon Complete customers with recommendations that align to improved security.
Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
Contact customers directly upon identification of misalignment with Falcon Complete standards.
Document update and resolve all customer related issues in accordance with established procedures and SLAs.
Develop and provide customers with service reports and stats as requested.
Partner with internal teams to ensure customer satisfaction.
Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

What Youll Need

3 years in Cybersecurity focused role.
Fluent written and spoken Japanese language skills as well as business level English.
Customer empathy and ability to guide customers towards desired outcome.
Excellent customer-facing communication skills including verbal and written.
Partner with CrowdStrike teams to troubleshoot and resolve customer issues.
Adept in Windows Linux and MAC operating systems.
Experience or demonstrated knowledge of threat detection and incident response.
Bachelors degree in Technology and/or Cybersecurity or relevant experience.
Proven experience utilizing AI technologies to enhance decision-making streamline workflows and processes improve efficiency and drive business outcomes.

Bonus Points:

Incident Management and CSIRT operation
Change Management
Malicious Code: Detection and Response
Audit Logging and Monitoring Controls (SIEM UEBA MDR/XDR).
Intrusion Detection and Response
Experience working with complex sophisticated clients
Strong analytical capabilities and a desire to learn new things
Able to work across multiple teams to resolve customer issues and requests

#LI-Remote

#LI-JC2

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks geographic neighborhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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Required Experience:

Unclear Seniority