Seasonal Claims Adjuster (Desk)

We are actively seeking Seasonal Claims Adjusters to join our roster and team!

Position Summary

The Seasonal Claims Adjuster supports CITONs claims operations during periods of increased claim volume such as peak storm seasons catastrophic events or surges in policy activity. Working under the direction of a Claims Supervisor the Seasonal Claims Adjuster investigates evaluates negotiates and resolves assigned first- and third-party insurance claims in accordance with company guidelines client instructions and applicable state regulations. This is a fast-paced role suited to detail-oriented professionals who can exercise sound judgment and deliver quality outcomes under tight timelines.

Key Responsibilities

Claim Investigation & Documentation

• Receive acknowledge and set up new claim assignments within established service-level timeframes.
• Contact insureds claimants witnesses and other involved parties to gather facts record statements and document loss circumstances.
• Inspect damaged property in person or via virtual/desk-adjusting tools; photograph and diagram loss sites as needed.
• Review policies endorsements and coverage documents to confirm applicable coverages limits and exclusions.

Evaluation & Analysis

• Analyze facts policy provisions and applicable law to determine coverage liability and damages.
• Engage and direct vendors such as field inspectors engineers contractors and appraisers as needed.
• Evaluate repair estimates medical records wage documentation and other supporting evidence to establish claim value.

Negotiation & Resolution

• Negotiate settlements with insureds claimants attorneys and representatives within granted authority.
• Issue payments denials or partial payments with clear well-supported documentation.
• Maintain accurate contemporaneous claim notes and file documentation in the claims management system.

Communication & Customer Service

• Provide timely professional and empathetic communication to all parties throughout the claim lifecycle.
• Explain coverage decisions claim processes and next steps in plain language.
• Escalate complex or high-value matters to the Claims Supervisor or senior adjuster as appropriate.

Compliance & Quality

• Adhere to all client handling instructions state fair-claims-handling regulations and CITON quality standards.
• Meet established productivity cycle-time and file-quality metrics.
• Safeguard confidential and personally identifiable information in accordance with data-privacy requirements.

Qualifications

Required

• High school diploma or equivalent; bachelors degree preferred.
• Active resident or non-resident adjuster license in the state(s) of assignment or the ability to obtain one prior to start.
• Minimum 12 years of claims adjusting experience or equivalent experience in insurance construction or a related field.
• Working knowledge of insurance policies coverage analysis and claims-handling principles.
• Strong written and verbal communication skills with the ability to produce clear professional documentation.
• Valid drivers license and willingness to travel to loss sites as required.
• Proficiency with claims management software estimating platforms (e.g. Xactimate Symbility) and Microsoft Office.

Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship growth tracks and professional development.

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.