Scheduling Officer

Direct Care Australia is a leading national provider of in-home and community support services across Disability Aged Care and Allied Health. Our mission is to deliver high-quality person-centred care with compassion and professionalism.

We foster a values-driven collaborative and high-performance culture where every team member contributes to positive outcomes in the lives of the people we support.

About the RoleDue to our rapid growth we are seeking a proactive detail-oriented Scheduling Officer to support our busy Scheduling and Intake team. This role is critical to ensuring the smooth coordination of services across multiple programs.

You will be part of a dynamic team and work closely with Service Managers Support Workers and Case Managers. The role includes participating in an on-call roster and may involve working flexible shifts between 7:00 am and 5:00 pm depending on operational needs.

Key Responsibilities

• Build and manage accurate and efficient rosters across Disability Aged Care Clinical and Allied Health services
• Respond to last-minute changes including shift cancellations and emergency cover
• Liaise with clients workers and internal teams to ensure seamless service delivery
• Maintain accurate documentation and records in CRM and scheduling systems
• Escalate operational concerns and flag potential risks to team leads or program managers
• Actively contribute to improving rostering practices and support the potential transition to new scheduling software
• Participate in a rotating on-call roster

Essential Criteria

• Experience in rostering/scheduling within a disability aged care healthcare or similar service-based setting
• Proficiency with CRM systems and rostering software (e.g. Visual Care ShiftCare AlayaCare or similar)
• Ability to work collaboratively in a fast-paced high-pressure environment
• Excellent interpersonal written and verbal communication skills
• Strong data literacy with ability to analyse interpret and report on rostering KPIs
• Experience managing conflict resolving service gaps and prioritising client needs
• Committed to quality compliance and continuous improvement

Desirable

• Knowledge of funding frameworks such as NDIS DSOA CHSP & Support at Home
• Prior experience in rostering or scheduling in a busy environment

What We Offer

• A supportive inclusive and mission-driven workplace
• Competitive salary and access to employee assistance program
• Ongoing training and professional development opportunities
• Opportunity to help shape and improve critical business systems and processes

To ApplySubmit your current resume and a cover letter outlining your relevant experience and interest in the role to .

Employment with Direct Care Australia is subject to background checks including NDIS Worker Screening National Police Check and satisfactory references.