SAP S4HANA SD & Customer Service Lead

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Role Description:
The SAP S/4HANA SD & Customer Service Lead is responsible for designing implementing rolling out and supporting integrated SAP Sales and Distribution (SD) and Customer Service (CS) solutions. The role combines deep Order-to-Cash expertise with service management capabilities covering service notifications service orders repairs warranty returns billing and customer support processes. The consultant works closely with sales service logistics finance and customer experience stakeholders to deliver scalable integrated and business-aligned SAP solutions across implementation rollout and support phases.

Location: Brisbane QLD
Salary:AUD57 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements based on internal company processes
Flexible working arrangements (hybrid reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:
Lead end-to-end SAP S/4HANA SD and Customer Service implementations rollouts enhancements and support engagements
Facilitate business workshops and gather requirements across Order-to-Cash service management repairs returns warranty and after-sales service processes
Design and configure SAP SD and CS functionality including:

• Customer Master and Business Partner processes
• Sales Order Management
• Pricing and Condition Technique
• Delivery Shipping and Billing
• Returns and Credit Management
• Service Notifications and Service Orders
• Repair Processing and In-House/External Repairs
• Warranty Management and Service Contracts
• Resource-related Billing and Service Billing

Define global template processes and support localization requirements for sales and service operations
Drive solution blueprinting fit-gap analysis process harmonization and design validation activities
Ensure seamless integration with MM EWM TM FICO PP EAM/PM CRM/CX and third-party service platforms
Support data migration cleansing validation and cutover activities for customer sales equipment installed base contracts and open service transactions
Lead test planning and execution including SIT UAT regression testing defect triage and business sign-off
Provide functional support during go-live hyper care stabilization and continuous improvement phases
Coordinate with technical integration data security and business teams for RICEFW objects Fiori enablement interfaces and reporting needs
Drive process improvement automation standardization and adoption of SAP S/4HANA innovations across sales and service processes

Technical Expertise Requirements:
Strong experience in SAP SD and SAP Customer Service processes in ECC and/or SAP S/4HANA environments
Proven experience in full-cycle implementations rollouts upgrades or transformation programs
Deep expertise in:

• Order Management and Order-to-Cash
• Pricing Billing and Revenue-related Processes
• Delivery Shipping Returns and Credit Management
• Service Notifications and Service Orders
• Warranty Repairs Service Contracts and Installed Base Processes
• Customer Master Business Partner and Equipment Master Data
• Resource-related Billing and Service Costing Integration

Strong understanding of after-sales service field service repairs warranty handling and customer support operations
Hands-on configuration experience across SD and CS process areas
Strong integration knowledge with FICO MM EWM TM PP EAM/PM CRM/CX and reporting solutions
Experience with SAP Fiori applications S/4HANA innovations and business process simplification
Experience with master data migration open transaction migration and cutover execution
Ability to lead business workshops manage stakeholders and translate business requirements into SAP solutions
Strong analytical documentation communication and problem-solving skills

Essential:
Order-to-Cash and Service Management Process Flows
Integration Design Documents for SD CS FICO MM EWM TM EAM/PM and CRM/CX scenarios
Configuration Workbooks and RICEFW Inventory
Data Migration Mapping Validation and Reconciliation Reports
Test Scripts Test Results Defect Logs and UAT Sign-off Documentation
Training Materials SOPs and End-User Documentation
Cutover Plans Go-Live Readiness Assessments and Hypercare Support Plans
Lead and mentor SAP SD and Customer Service functional consultants
Own solution governance for sales service repairs returns warranty and billing processes
Drive design authority reviews and ensure alignment with global template standards
Manage risks issues dependencies and decision logs for the SD/CS workstream
Support PMO and program leadership with workstream status planning inputs scope management and delivery governance
Ensure adherence to SAP Activate methodology project standards documentation quality and delivery timelines


Additional:
Experience with SAP Field Service Management (FSM)
Exposure to SAP Service Cloud SAP CRM or SAP Customer Experience solutions
Experience with Advanced ATP (aATP) Transportation Management (TM) or Extended Warehouse Management (EWM)
Knowledge of Variant Configuration configurable products or complex serviceable products
Experience with service contract management warranty claims and installed base management
Exposure to Embedded Analytics SAC and operational reporting for sales and service KPIs
SAP S/4HANA Sales Service or Customer Experience certification
Experience in manufacturing utilities consumer products automotive industrial equipment or service-intensive Industries
Familiarity with Agile SAP Activate and large-scale global transformation programs


In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.