Salesforce CRM Tech Lead

Who we are
At Torrens University Australiamaking a difference is in our DNA.As a Certified B Corporation we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives families communities and the world.Thatswhywereon a mission to increase access to higher education so learners from allwalks of lifecan chase their dreams.

Just like our studentsour employees are a diverse group who want to make an impact. When you join us we give you the freedom to be boldcreativeand courageous with flexible working arrangements that allow you to bring your best.Wevebuilt a culture that celebrates communitycollaborationand innovation where people love what they do.

Whats the job

The Salesforce CRM Tech Leadis responsible forleading the design development and delivery of Salesforce CRM and Marketing Cloud solutions across Torrens University. This role combines deep hands-on engineeringexpertisewith strong technical leadership ensuring scalable secure and high-quality solutions aligned with business and enterprise architectureobjectives.

Seasoned developer on Sales Cloud Service Cloud Experience Cloud and integrations with extensive knowledge of building solutions on Apex Lightning Web Components (LWC)and Agentic AI. Operating within a complex integration landscape the role will drive solution architectureestablishengineering standards and guide development practices across Salesforce and integrated platforms including the Student Management System (Banner) and middleware technologies such as Informatica.

Principalaccountabilitiesinclude (but are not limited to):

• Define govern and continuously evolve Salesforce engineering standards architecture principles design patterns and development frameworks across the Salesforce ecosystem. Provide technical leadership through architecture reviews code quality governance mentoring and engineering oversight to ensure scalable secure and maintainable solutions.

• Lead the technical design development and delivery of Salesforce solutions across Sales Cloud Service Cloud Experience Cloud Marketing Cloud and custom platform capabilities. Drive solution quality performance security and scalability while ensuring alignment with enterprise architecture standards.

• Own end-to-end Salesforce solution architecture including application design data architecture integration architecture security models and platform governance. Ensure seamless integration with enterprise systems such as Banner Student Management System middleware platforms data services and external applications.

• Serve as the senior technical authority for Salesforce providing leadership in complex problem resolution platform optimisation root cause analysis and critical incident management. Act as the final escalation point for technical risks defects and architectural challenges.

• Lead Salesforce DevOps and release management practices including environment strategy CI/CD pipeline design deployment governance source control standards automated testing and release planning across all Salesforce environments.

Who you are:

• 8 years of Salesforce platform experience delivering complex enterprise-scale CRM digital engagement and integration solutions across multiple Salesforce clouds.

• Demonstrated experience in a Salesforce Technical Lead Lead Engineer Solution Architect or similar leadership role providing technical direction mentoring engineers and leading end-to-end solution delivery.

• Extensive hands-on experience designing and implementing solutions across Salesforce Sales Cloud including lead management opportunity management forecasting pipeline management and sales process optimisation.

• Extensive hands-on experience with Salesforce Service Cloud including Case Management Entitlements Service Level Agreements (SLAs) Escalations Omni-Channel Routing Knowledge Management and customer service operations.

• Strong hands-on experience with Salesforce Marketing Cloud including Email Studio Journey Builder Automation Studio Contact Builder Mobile StudioAMPscript SQL segmentation personalisation and marketing automation best practices.

To read more about the role pleaseclick here.

This is afull-time permanent role withhybrid flexibility and is based at our Surry Hills Campus in Sydney. Candidates must have full ongoing working rights in Australia. Visa sponsorship is not available for this position.

Why join us
Boldmodernand agilewereAustralias fastest-growing university going from 164 students in 2014 to 40000 alumni across 115 countries and 2000 staff 2020Australian Financial Reviewnamed us one of the countrys most innovative companies. As we continue toestablishourselves as a truly global university we never lose sight of our student-centric approach. Supported by teams of passionate peopleyoullfind endless opportunities for professional development and career progression.

We are proud to be anequal opportunity employerandcommittedto creating an inclusive workplace.We do not discriminateon the basis ofrace colour religionageethnicitygender identity sexual orientationdisability or any other protected characteristic.

Weencourageapplications fromAboriginal and Torres Strait Islander peoples for all positions.

What we offer:
We support your personal passionsdevelopmentand wellbeing to make your working life a more rewarding experience. AtTorrens UniversityAustraliayoullbenefitfrom:

• Study free in a course/degree related to your position

• B Corp certified university valuesdrivenand purpose led

• Access to internal opportunities - Be supported to learngrowand move across the organisation

Hiring process:
We aim to provide you with the information you need at each stage of this process to help you present your best self.

If you have any accessibility requirements please contact us at for confidential support. We are committed to ensuringan equitable barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

To learn more aboutwhat makes Torrens University Australiaa great placeto work visit love to hear from you.

Jobreference:R30615

To ensure a fair and thorough review process applications for this role will close on Thursday 27 August.

You can expect to hear from our Talent Acquisition team after this date with updatesregardingyour application.Please note we may close applications earlier should a suitable candidate beidentified.