Sales Operations, Estimator
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Posted on:
3 days ago
Posted on:
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1 Vacancy
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Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Estimator Sales Operations leads improvements in our sales quotation process by shaping high-quality customer outcomes turning warm leads and complex technical inputs into clear accurate and commercially sound estimates. Working from architectural and technical drawings the role develops well-defined scopes of work with assumptions exclusions and contingencies clearly articulated. By supporting a clear transition from quote to signed order and coordinating handover to the Deployment team the role helps minimise commercial and delivery risk across the lead-to-order process. Close collaboration with Engineering and Design ensures technical requirements are appropriately considered and reflected within the quoted scope.
Key responsibilities for the role
Quotation Quality Accuracy & Commercial Integrity
- Convert customer enquiries and warm leads into accurate compliant and margin-aware quotations aligned to commercial practices
- Act as the primary owner of quotation-related transactions ensuring customer requirements are correctly interpreted and documented
- Ensure estimates are technically sound commercially viable and ready for progression to sales order creation
Scope Definition & Risk Management
- Produce well-defined scopes of work clearly articulating assumptions exclusions contingencies and non-standard requirements
- Ensure scope clarity supports a smooth transition from estimate to production and installation
- Proactively identify and mitigate commercial technical and delivery risks during the estimation phase
Technical & Pre-Sales Stakeholder Engagement
- Partner closely with Engineering and Hardware Design to scope cost and validate new or complex customer requirements
- Serve as the primary escalation point for pre-sales enquiries requiring commercial or technical clarification
- Support confident and timely decision-making by resolving ambiguities in customer requirements early
Order Readiness & Deployment Handover
- Act as the primary contact for order intake during the estimation and pre-sales phase
- Partner with Sales Operations Order Management and Deployment teams to ensure sales order data is accurate and complete for handover
- Contribute to process automation and best-practice initiatives with Sales Ops and Account Management to improve customer experience
Qualifications and experience
- Diploma or equivalent qualification in a relevant technical or commercial discipline or equivalent practical experience
- 35 years experience in estimating pre-sales or commercial quotation roles within project-based environments
- Technical and commercial understanding of signage solutions
- Demonstrated experience interpreting tender architectural and construction drawings
- Proven estimating accuracy and sound commercial judgement
- Experience using estimating quoting or ERP systems
- Proficiency in Microsoft Office particularly Excel
- Experience working in cross-functional matrixed environments and navigating competing stakeholder requirements
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
