Safer Gambling Operations Lead
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Job Summary
6 Month Opportunity!
About the Role
Were looking for a people-focused leader to join our Customer Sustainability team as a Safer Gambling Operations this role youll lead our Safer Gambling Specialist function ensuring we deliver effective customer protection outcomes through high-quality interventions strong risk-based decision making and operational excellence.
Reporting to the General Manager of Customer Sustainability youll be responsible for the day-to-day leadership of the team driving performance quality compliance and continuous improvement. Youll play a critical role in embedding Sportsbets Safer Gambling operating model leading strategic initiatives and ensuring our customers receive the right support at the right time. This is an opportunity to make a meaningful impact by combining strong people leadership with a genuine commitment to customer wellbeing and safer gambling outcomes.
Responsibilities
- Lead the day-to-day operations of the Safer Gambling Specialist team ensuring consistent high-quality customer interventions and case management.
- Drive operational performance across quality productivity service levels decision-making and compliance outcomes.
- Coach develop and support a high-performing team through regular feedback development planning and capability uplift initiatives.
- Act as an escalation point for complex customer cases ensuring appropriate risk-based decisions and customer protection outcomes.
- Lead the implementation of operational improvements strategic initiatives and safer gambling transformation programs.
About You
Youre an experienced people leader who thrives in operational environments where customer outcomes matter. You bring a balanced approach to leadership combining strong decision-making commercial awareness and a genuine passion for customer wellbeing. Comfortable working in a regulated environment youre confident managing complex situations coaching teams through change and making sound decisions under pressure. You enjoy using data and insights to drive improvements and can build strong relationships across a broad range of stakeholders while maintaining a customer-first mindset.
What You Will Bring
- Experience leading operational teams with accountability for performance quality and customer outcomes.
- Strong understanding of risk compliance or customer protection frameworks within a regulated environment.
- Proven ability to coach develop and inspire high-performing teams.
- Strong analytical and problem-solving skills with the ability to use data to drive decision-making and continuous improvement.
- Excellent stakeholder management and communication skills with the ability to influence and collaborate across multiple teams.
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
