Retail Commercial Manager

About theopportunity:

Were seeking aRetail Commercial Managerto join our Retail team based in Sydney. This centre-based role plays a critical part in building strong tenant partnerships and supporting the commercial performance of our shopping centre portfolio.

Working closely with Centre Managers and reporting to the State Lead youll partner with a broad stakeholder group while engaging daily with specialty retail tenants.

This is a relationship-driven role ideal for someone who balances commercial acumen with empathy resilience and a customer-first mindset.

What youll be doing

Right from the start youll do meaningful work that contributes to strong outcomes for our assets tenants and this role youll:

• Manage the collection of specialty rent across a portfolio of shopping centres
• Partner with tenants to resolve rent enquiries disputes and payment arrangements
• Monitor tenant ledgers including reconciliations unallocated cash and prepayments
• Review and report on payment-on-time performance
• Recommend and implement payment plans and bad debt actions in line with policy
• Drive direct debit sign-ups and proactive debt management initiatives
• Act as the first point of contact for all rent-related enquiries
• Build positive long-term tenant relationships and improve customer satisfaction (NPS)
• Support centre teams with budgets reforecasting and income-generating initiatives

Benefits that matter

Our people share in our success. From employee share ownership to career development we back our people for the long term.

• Wealth:Short and long-term incentives salary continuance and crisis insurance employee securities and salary packaging.
• Family:20 weeks paid primary carers leave 10 weeks secondary carers leave parental transition support school holiday programs.
• Well-being:Sonder 24/7 EAP Tuesday breakfasts wellbeing leave WELL-accredited workplaces and AIA Vitality.
• Learning:On-the-job experiences 24/7 online learning mentoring and coaching.
• Leave:Birthday leave purchased leave volunteer leave career breaks fertility leave and wellbeing leave.
• Community:Pledge 1% volunteer leave workplace giving and dollar matching
  

Why Charter Hall

As Australias leading diversified property funds manager we bring together scale expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach managing funds assets leasing and development across Office Industrial & Logistics Retail Diversified and Social Infrastructure to unlock long-term value.

Were always looking ahead exploring new ways to connect people capital and opportunity. Backed by an entrepreneurial collaborative and customer-focused culture Charter Hall is a place where talented people can step up contribute and make an impact.

Learn more: to join us
Apply now or reach out confidentially to Alex Smout () to help shape whats next.