Retail Business Consultant

• Coach Franchisees for performance: Build trusted relationships with Franchisees providing practical coaching commercial advice and constructive challenge to improve business performance.
• Turn data into action: Use insights across settlements pipeline conversion broker productivity and customer performance to identify opportunities and focus Franchisees on the actions that will make the biggest difference.
• Drive regional growth: Support Franchisees to strengthen lead management business development local area marketing and broker capability to deliver sustainable growth.
• Bring business plans to life: Help Franchisees develop and execute clear Business and Action Plans maintaining strong accountability and follow-through against agreed priorities.
• Support the franchise journey: Tailor your coaching to each business and provide support through key milestones including onboarding growth renewals succession and change.
• Champion customer and business initiatives: Help Franchisees adopt new products tools sales disciplines and operating practices that improve customer and commercial outcomes.
• Connect the network: Create opportunities for Franchisees to share best practice and learn from peers while partnering with State leadership and central teams to remove barriers and unlock opportunities.
• Uphold strong standards: Support Franchisees to meet operational customer commercial and governance expectations proactively identifying and escalating risks where needed.

Qualifications :

• What Youll Bring
  • Experience in business coaching field sales leadership franchise support retail leadership or multi-site performance management.
  • Demonstrated ability to coach influence and constructively challenge business owners or sales leaders to improve performance.
  • Strong commercial acumen with confidence using performance data and business insights to identify opportunities and drive action.
  • Experience across business planning sales growth local area marketing customer performance or business improvement.
  • Strong relationship-building and stakeholder management skills with the ability to build trust while maintaining accountability.
  • Excellent planning and prioritisation skills with a track record of strong execution and follow-through.
  • Confidence using reporting tools dashboards and sales systems to support performance conversations.
  • Ability to navigate change and ambiguity while keeping stakeholders focused on practical outcomes.
• Nice to Have
  • Experience within mortgage broking financial services franchising or a similar distributed retail network.
  • Strong understanding of franchise operations and the different stages of the franchise business lifecycle.
  • Experience coaching broker productivity pipeline management conversion or sales performance.
  • Experience supporting local area marketing and business development initiatives.
  • Experience leading the adoption of new products systems or ways of working across a network.

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence. 

We support our people in a variety of ways but a few of the benefits that our people rave about include: 

• A vibrant relaxed yet professional culture. 
• Hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration. 
• A holistic wellbeing programs offering 24/7 support including medical mental health and financial wellbeing services to enable our workforce to thrive at home and work. 
• generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
• An additional weeks Loyalty Leave each year after reaching 3 years service. 
• Wellness initiatives with a strong focus on psychological safety.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract engage and evolve talent and build best-in-class products.

Feeling like you dont meet all the skills listed Thats ok; we are always on the lookout for different skills experience and qualities and so wed still like to hear from you.

Remote Work :

No

Employment Type :

Full-time