Reservations Sales Agent 12 Month Contract

Join us on a 12 month fixed-term contract as you support the team during a period of parental leave coverage.

Reporting to the reservations manager as a Reservations Sales Agent youll be the first point of contact for guests handling all reservation inquiries promptly and professionally while maximising revenue through effective upselling. Youll deliver passionate and knowledgeable service ensuring every interaction is friendly and personalised. Youll manage guest details in the PMS system confirm bookings and maintain clear communication across departments to fulfill special requests. Familiarity with our reservations system rate structures and property features will help you optimise occupancy and meet targets. Youll also stay informed on promotions maintain strong product knowledge and actively promote the Accor Loyalty this role youll represent our brand standards by answering calls efficiently sharing sales leads and creating seamless experiences for both internal and external guests.

Qualifications :

• Experience in Reservations or Front Office preferably in a Hotel environment or similar.
• Strong knowledge of hotel systems such as OPERA cloud and RESAweb or similar.
• Knowledge of Hotel loyalty programs is advantageous.
• Strong verbal and written communication skills.
• Proven ability to deliver exceptional service and build rapport with guests over the phone.
• Experience providing prompt and efficient service including upselling.
• Flexible working a variety of shifts including some weekends and public holidays.
• Have full working rights in Australia.

Additional Information :

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. With 5400 Hotels across 110 countries the opportunities to grow your career are endless!

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accors industry leading training platforms Accor Academy and Typsy
• Build Your Network - With more than 300000 Accor professionals globally sharing the same guest passion you have the ability to grow your hospitality network worldwide

Why Join the Sydney Olympic Park Precinct

• Be part of a collaborative multi-brand precinct team in a dynamic location.
• Enjoy exclusive staff benefits such as $5 duty meals complimentary coffee and free parking on non major event days.
• Be part of a vibrant high energy precinct with Sydneys biggest events right on your doorstep. 

Remote Work :

No

Employment Type :

Contract