Reservations Agent
Job Location:
Port Douglas - Australia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
At the heart of the community Sheraton Grand Mirage Resort Port Douglas brings people together both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations Agent because together we are better. Start your career local at Sheraton where you dont just work - you belong.
Company
Sheraton Grand Mirage Resort Port Douglas is proudly part of the Marriott International group. Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and succeed. With over 31 brands and 8500 properties across 138 countries and territories our people are given more ways to connect experience and expand their world.
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises of 295 guest rooms suites and villas.
Department
Working within our friendly and professional Sales Department this position reports directly to the Guest Communications & Reservations Manager.
The Role
- Deliver premium client service to our guests securing their bookings and promoting Resort facilities and Marriott Bonvoy
- Check daily reports for room lists and changes
- Liaise daily with Reservations Manager Events and Sales & Marketing team to ensure correct information is provided for forecasting & reporting
- Check rooms availability and liaise with revenue management for best rate and assess availability for group bookings
- Set up group rate schedules & enter group bookings
- Attend rundown pre con and weekly sales meetings
- Liaise with conference organisers to ensure timely & correct rooming lists
- Provide accurate end of month figures for reporting
- Issue FIT group runsheets
- Carry out handovers with front office manager for group arrivals
About You
- A positive can-do working style
- A flexible approach with the ability to identify and successfully implement new initiatives and problem-solving solutions
- A collaborative and open communication style
- 12 months working in a similar role
- Experience in a Hotel or Travel Agency is desirable
- Have valid rights to work in Australia
Our Benefits
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Free onsite parking and work attire laundered
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
