Customer Reservation & Support Agent Internship

Customer Reservation & Support Agent Internship Youth Adventure Travel

Location: Australia (Byron Bay NSW)

Type: Internship (46 months) Flexible hours

Start Dates: Flexible throughout the year.

Reports to: Call Centre Manager & Support Manager

Compensation: Travel perks industry experience and access to free/discounted tours

Kickstart Your Travel Career with Happy Travels!

Are you passionate about travel and keen to break into the tourism industry

Want to get hands-on experience with one of Australias leading youth adventure travel agencies

Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management supplier relations marketing campaigns and more all while working on exciting projects that shape the future of youth travel.

About the Internship

In this dynamic fast-paced internship youll work closely with our Call Centre Manager & Support Manager. At Happy Travels you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range build relationships with awesome travel suppliers and support the rollout of new international travel campaigns. Youll be part of a small high-energy team that loves adventure creativity and getting things done.

What Youll Be Doing

• Chat with new leads over messaging apps or on the phone to help them plan and book trips
• Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
• Send out first messages to new leads quickly to keep conversations moving
• Keep an eye on team inboxes and calls making sure customers get a timely response
• Follow up with leads and keep records up to date so the sales process runs smoothly
• Step in to help finalise bookings when a team member is away keeping the customer journey seamless
• Provide friendly aftercare and support to customers answering questions and making sure theyre happy after booking
• Be the go-between for customers sales staff and suppliers to make sure everything runs smoothly behind the scenes
• Book in staff familiarisation trips with third-party operators
• Answering incoming calls from our 1300 customer support number
• Assisting existing customers with any travel issues
• Assisting existing customers with any changes to their itineraries and travel plans
• Investigating and processing customer refund requests
• Managing online reviews and responding to them
• Investigating and rectifying any agent errors
• Quality auditing

Who Were Looking For

• A travel lover with a passion for youth adventure backpacking or cultural exploration
• Strong attention to detail and solid organisational skills
• Comfortable with spreadsheets websites or admin systems (well show you the ropes)
• Great communicator both written and verbal
• Self-motivated enthusiastic and keen to learn
• A marketing tourism business or communications student (or recent grad)

What Youll Get

• Hands-on experience in the travel industry with real responsibility from Day 1
• A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
• Access to famils free trips and heavily discounted tours through our travel partners
• A glowing reference and professional experience that looks amazing on your resume

How to Apply

Send your CV and a short intro email or video to with the subject:

Customer Reservation & Support Agent Internship Your Name

Applications will be reviewed on a rolling basis dont wait!

This isnt just an internship its your first step into the travel industry.

Help us shape the next generation of unforgettable adventures.

Lets get started.