Renewals Account Manager
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Job Summary
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.
Were the first software business in the world to have our sustainability targets validated by the SBTi and weve been recognized for the transparency and ambition of our commitment to diversity equity and inclusion. Weve also recently been named as one of the worlds most innovative companies.
If youre a curious and collaborative person who wants to make a big impact through technology then we want to hear from you! Find out more at AVEVA Careers.
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Job Title:Renewals Account Manager
Location:AVEVA Offices in Australia
Employment Type: Full time regular hybrid work arrangements
The job
Drives customer renewals retention and recurring revenue growth by managing key customer relationships collaborating with sales teams and proactively mitigating renewal risks to achieve business targets.
Key responsibilities
Drive Renewal Performance
Achieve renewal quotas and key business metrics including on-time renewals and successful resolution of escalated renewal contracts
Develop Strategic Renewal Plans
Understand customer requirements
Introduce customers to the renewal cycle/process
Create and execute MEDDPIC-based renewal strategies in collaboration with Sales and Customer Success teams to maximize retention and growth
Identify Growth Opportunities
Proactively uncover cross-sell and upsell opportunities engaging customers directly or transitioning opportunities to Account Managers when appropriate
Manage End-to-End Renewal Execution
Own the complete renewal lifecycle from customer engagement through quotation forecasting purchase order management and contract closure
Strengthen Customer and Internal Partnerships
Maintain accurate Salesforce records build trusted customer relationships collaborate with Customer Success Sales and Channel Partners and provide reporting and operational support to improve renewal effectiveness and reduce churn
Other Duties may include
Support evolving renewal processes aimed at improving renewal efficiency
Provide accurate reporting specifically for Late Renewals Renewal migration and Churn including reasons for cancelation for analysis
Provide assistance to sales team related to global accounts that may exist in the territory
Assist Business with any other activity required to fulfil role
Desired skills
Strong expertise in renewal management including the application of renewal processes commercial policies pricing strategies and contract governance
Demonstrated ability to manage a complex portfolio of accounts effectively balancing multiple priorities while maintaining customer satisfaction engagement and renewal momentum
Proven enterprise sales and account management experience with a successful track record of building trusted relationships and influencing senior stakeholders including VP Operations CTOs CIOs and other executive decision-makers
Commercial at AVEVA
Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal: to deeply understand our customers needs and deliver tailored solutions.
If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.
Youll also be joining an award-winning workplace. AVEVA is Great Place to Work Certified in multiple countries reflecting the culture our people create every day. Explore our awards and recognition.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Required Experience:
IC
About Company
At AVEVA, we work with you and harness the power of our ecosystem, to deliver solutions and expertise to optimize engineering, operations and performance.
