Relief Manager

Travel Australia Support Great Teams Make a Genuine Impact

Were looking for an experienced and adaptable Relief Manager to join our Operations team and provide critical leadership support across our portfolio of holiday parks and resorts. This unique role is perfect for a hospitality or tourism leader who thrives on variety enjoys new challenges and can quickly build strong relationships in different environments.

From supporting Park Managers during leave and leadership vacancies to assisting properties through operational change peak periods or targeted business initiatives youll help keep our parks performing at their best.

This highly mobile role will see you travel extensively across some of Australias most loved holiday destinations stepping in wherever support is needed most. Flexibility independence and a hands-on leadership style are essential along with a passion for helping teams succeed and delivering great guest experiences.

If you enjoy making a meaningful impact embracing change and experiencing new locations this could be the opportunity youve been looking for.

What you will do:

As a Relief Manager youll be deployed where operational support is needed most. Depending on the assignment you may:

• Step into temporary leadership of a park or resort during periods of leave or leadership vacancies
• Support Park or Resort Managers and operational leaders with targeted projects and business priorities
• Help properties navigate operational challenges or periods of peak demand
• Coach mentor and develop team leaders and department managers
• Drive guest experience improvements and operational excellence
• Support commercial performance workforce planning and cost management
• Assist with business improvement initiatives operational reviews and change management projects
• Ensure compliance with safety legislative and operational standards
• Build capability and embed best practice across the portfolio

What you will bring:

Were looking for someone who can quickly establish credibility adapt to changing environments and confidently lead diverse teams.

Youll ideally have:

• Experience leading holiday parks resorts hotels or hospitality operations
• Strong operational leadership across multiple departments
• Sound commercial and financial acumen
• A track record of improving team performance and guest satisfaction
• Experience supporting teams through change and operational challenges
• Excellent communication coaching and stakeholder management skills
• The ability to remain calm decisive and solutions-focused under pressure
• Strong organisational skills and the ability to manage competing priorities

Essential Requirements

• Current Working With Children Check (state applicable)
• Current First Aid and CPR Certification
• Valid Australian Driver Licence
• Ability and willingness to travel flexibly and extensively 
• Own self-contained caravan motorhome campervan or mobile accommodation suitable for extended stays while onsite

Whats in it for you 

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities including generous leave and recreation leave.
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team. 

Ready to hit the road and make a difference Apply now and join a team where your leadership adaptability and expertise will help shape the success of parks and resorts across Australia.

As part of our recruitment process all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes

Remote Work :

No

Employment Type :

Full-time