Job Expectations

Build your career and Australias future.

Not manypeople can say they are working on building Australias future. With usyoullbe doing just that leaving a legacy for all Australians. Plus theres equal employment great training and true flexible working arrangements.

A fantastic opportunity has presented itself for a Release Control and Incident Response Lead

A bit about your role

The Release Control and Incident Response Lead role leads release control and incident response for systems supporting Field Services ensuring safe well-coordinated releases and effective handling of production incidents. You act as the business-facing lead for operational readiness aligning releases to field priorities assessing risks and impacts and ensuring clear governance communication and stakeholder sign-off. You collaborate with delivery teams to plan and sequence releases support end-to-end release activities and maintain stability before during and after incident response you provide oversight and coordination across teams translating technical issues into business impact driving timely resolution within SLAs and escalating where needed. You maintain clear structured communication with stakeholders lead post-incident reviews and drive continuous improvement to strengthen processes reduce recurring issues and enhance operational performance.

A bit about you

The ideal candidate brings strong technical expertise in delivering and operating software systems within complex IT environments with proven ability to lead teams and coordinate outcomes across business and IT. You have experience in incident service and release management including handling high-pressure incidents applying SLA/KPI frameworks and assessing operational risk and service impact.

You are confident influencing without authority aligning stakeholders and communicating clearly in production and support settings. Familiar with ITIL practices and release governance you can manage release planning readiness and impact assessment. Experience in Field Services or operational environments is valued along with the ability to lead post-incident reviews and drive continuous improvement to reduce repeat issues and strengthen performance.

Life atnbn

To be part ofnbnis to be part of something much more from here. Our pioneering spirit drives usforwardevery day. Together we help lift the digital capability of the nation by building and connecting Australias best fibre infrastructure into homes and businesses plus places and things to create Australias networka network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbnis committed to an inclusive flexible and supportive workplace where everyone can feel heard valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages nationalities abilities and we have a Reconciliation Action Plan Accessibility & Inclusion Plan offer 18 weeks of paid parental leave are a Pride in DiversityPlatinumEmployerand have active employee-led diversity pillars.Click here to see our list of employee benefitsand whywererecognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process pleasedonthesitate to contact us by emailingor calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility-related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit ourContact Uspage on our website.

Where to from here

If you think this role might be for you we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this is a permanent opportunity and applications for this role will close at midnight Sunday 12th July 2026.

To be eligible for this role you must have full working rights in Australia.

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