Regulatory Service Officer

Regulatory Service Officer

• Support frontline inspectors and contribute to regulatory outcomes that protect workers across New South Wales
• Clerk Grade 3/4 commencing salary $87199 plus super
• Ongoing 35 hour week based in Parramatta or Wollongong

About us

SafeWork NSW is the statesworkplace health and safety regulator. Our mission is to reduce work-relatedfatalities injuries and illnesses by ensuring workplaces comply with healthand safety laws. We achieve this through a mix of responsive and proactiveprograms targeting high-risk areas across all industries aligned with ourstrategic plan and regulatory priorities.

About the team

The Investigations and Enforcement Directorate is responsible for providing frontlineadvisory triage and response functions including leading and or contributing to firstresponse activities for critical Work Health and Safety (WHS) incidents. The Directorate also leads the investigationof WHS matters management of the High-Risk Workplace and Repeat Offender Programand manages and coordinates SafeWorks Enforceable Undertakings function. Broadlythe Directorate also leads and or contributes to building and maintaining criticalpartnerships and relationships with other regulators communicates WHS regulatoryoutcomes and lessons learnt to industry and the community.

About the role

TheRegulatory Service Officer position is responsible for providingsupport to the Investigations and Enforcement Directorate and work across a broad range of interesting and diverse tasks. This includes but is not limited to:

• Providing high level administrative support to Investigating Inspectors assisting with collating and reviewing investigation briefs of evidence.
• Maintaining accurate records ensuring current and relevant information is available and relevant policies procedures confidentiality and privacy requirements are met.
• Scheduling meetings calendar management preparing agendas and taking accurate minutes.
• Assisting Inspectors and Managers with portfolios of work which includes preparing power point presentations
• Data entry and reporting

To learn more about the roleplease click hereto download the role description.

About You

This opportunity would suit a motivated individual who has the ability to work in a high-volume fast-paced regulatory environment. Withexperience in providing a variety of administrative support services managingcompeting priorities and being capable of working independently without direction. Our ideal candidate should also be able to demonstrate:

• Advanced time management skills and an exceptional ability to prioritisework activities and requests for information in a high volume-environment.
• Working in a team collaboratively and share information to achieve businessoutcomes.
• Ability to plan and prioritise outcomes and respond flexibly tochanging circumstances
• Achieve results through the efficient use of resources and a commitment to qualityoutcomes
• Ability to keep up to date with relevant legislation policies andprocedures in order to provide accurate and efficient levels of support.
• Commitment to customer service
• High level of skills across a range of Microsoft applications
• Excellent communication and relationships building skills and the ability towork with a variety of internal and external stakeholders
• Discretion and confidentiality and have a proven high level ofattention to detail

How to apply

Click Apply Online to accessour application portal and submit your application. Your application shouldinclude a cover letter (no more than 2 pages) and resume (no more than 5 pages)outlining your capabilities and experience relevant to the role.

Application closing date: Monday 31st August 2026 (9:59AM)

For further information in relation to the advertised position please contact Kylie Stevens at

For enquiries relating to therecruitment process please contact Tayla Gibbs at

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Tayla Gibbs at

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority