Regional Operations Director
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Job Summary
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world!
At JLL we see a Brighter Way forward for our clients our people our planet and our communities. With over 200 years of real estate experience we are and always have been in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better smarter more innovative ways of working. We approach our work in a warmer more optimistic and inclusive way.
JLL is a global leader in helping clients envision where people live work play shop and eat.
Location: 400 George Street Sydney CBD (on-site 5 days per week) - Brand new office.
Benefits:
18 weeks paid parental leave for Primary Carer after 6 months of service
Private Health Insurance Discounts
Gym & Wellbeing Discounts
Employee assistance program
Health & Beauty Discounts
Novated Lease for EV Cars
You Days 2 extra leave days!
Ongoing training & development
Enjoy complimentary coffee just up the road at the JLL Head office.
What this job involves:
As the Regional Operations Director for the Telstra Account you will provide strategic leadership and operational governance across Telstra Global Property commercial portfolio and Retail portfolio. You will be accountable for ensuring all contracted Workplace Services are delivered in accordance with the Master Services Agreement Scope of Work Service Levels Key Performance Indicators (KPIs) and governance requirements.
The role is responsible for leading the delivery of workplace experience facilities management asset management financial management procurement helpdesk operations compliance risk management reporting and vendor management services across a nationally and regionally dispersed portfolio
Main Duties:
- Lead facilities management services across Telstras diverse property portfolio including corporate offices regional hubs depots warehouses storage facilities and retail stores ensuring consistent service delivery aligned with hybrid workplace strategies and employee experience objectives.
- Maintain retail locations to agreed operational presentation security compliance and customer experience standards ensuring facilities support Telstras retail operating model and uphold brand expectations across all customer-facing environments.
- Oversee end-to-end delivery of facilities management building services asset management maintenance programs lifecycle planning facility condition assessments and operational compliance programs across all property types.
- Hold executive accountability for Help Desk performance including service request management customer communications escalation management and SLA achievement while ensuring reactive preventative and statutory maintenance services meet required response and resolution timeframes.
- Lead asset lifecycle planning capital forecasting condition audits asset register governance and long-term asset optimization strategies coupled with annual planning processes covering operational plans procurement strategies lifecycle plans maintenance plans and budget development.
- Maintain executive oversight of all HSSE obligations including emergency management business continuity planning essential safety measures asbestos management contractor management and statutory compliance requirements across all facilities.
- Ensure all reporting management information systems data quality standards governance frameworks audit requirements and document management obligations are delivered accurately and on time to support operational transparency and decision-making.
- Provide leadership across procurement activities vendor governance subcontractor management contract renewals tender processes and performance management programs driving supplier performance to ensure contractual compliance value-for-money outcomes innovation and continuous improvement.
- Deliver strong commercial outcomes through effective budget management forecasting accrual management variance reporting financial controls and productivity initiatives while leading monthly quarterly and annual business reviews presenting performance results trends risks financial outcomes savings initiatives and improvement opportunities.
- Drive technology adoption operational innovation automation data analytics and workplace transformation initiatives while collaborating across Facilities Management Projects Workplace Experience Engineering Property Sustainability Procurement and Corporate Functions to deliver integrated value-added service outcomes.
Sound like you This is what were looking for:
- Bachelors Degree in Engineering Facilities Management Business Property Commerce or a related discipline.
- Minimum 10 years experience in senior facilities management workplace services property or operational leadership roles.
- Proven experience managing large multi-site commercial and retail portfolios.
- Demonstrated responsibility for major outsourced service delivery contracts with accountability for financial operational and contractual performance.
- Experience leading large geographically dispersed teams and vendor networks.
- Strong knowledge of asset management workplace services procurement compliance risk management and contractor governance.
- Proven track record of delivering KPI SLA customer satisfaction and financial outcomes.
- Significant experience managing complex stakeholder environments and executive client relationships.
What you can expect from us:
As an organisation we dont just accept that we are a place of many different people but we embrace it we celebrate it and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why for more than a decade we continue to rank among the Worlds Most Ethical Companies. We support applications from all underrepresented groups including Aboriginal and Torres Strait Islanders LGBT people with disability and people of all age religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today quoting job reference number LMREQ518411
Location:
On-site Melbourne VIC Sydney NSWIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
Director
About Company
Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.
