Regional Installation Manager

A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of intelligent transport solutions enhancing road safety improving productivity and reducing environmental impact. Our mission is to deliver intelligence you can trust for a better world tomorrow.

About the Role

EROADs Installation Network is our frontline face to our customers. The Regional Installation Manager plays a critical leadership role within EROADs field operations responsible for the quality performance and compliance of our thirdparty installer network across the assigned region.

Operating in the fastmoving automotive telematics industry this role ensures that all installations of EROAD products are completed to the highest standard in a timely and costeffective manner with a strong focus on customer satisfaction and revenue enablement.

This role involves direct engagement with installer partnerssourcing assessing qualifying and developing them into highperforming safetyfocused providers. The successful candidate brings a strong background in automotive systems operational leadership and continuous improvement.

There is a lot happening at EROAD and it is essential that our Regional Installation Manager enjoys working in a fastpaced work environment and has a strong sense of teamwork.

This role reports to the Installation Manager AU.

Job Responsibilities

Installer Network Management

• Source assess and qualify new installer partners to meet regional demand and ensure capability coverage
• Manage the performance and compliance of thirdparty installers ensuring consistent delivery aligned with EROADs standards
• Establish strong working relationships with installers and develop them into trusted longterm partners
• Maintain a current and scalable pool of EROADpreferred installers

Installation Delivery & Revenue Enablement

• Ensure installations are completed in a timely and efficient manner to support positive revenue recognition and customer onboarding timelines
• Balance installer capacity with forecast demand to reduce backlogs and delays
• Monitor pipeline escalate risks and intervene early where revenue or customer satisfaction is at risk

Training

• Support and train the Installer Network to provide the necessary services of installation
• Train technicians and provide accreditation to install EROAD product
• Assist with the development and delivery of training for staff in respect to EROAD products and services and their use and deployment
• Support installation quality control and audit processes

Health and Safety

• Champion a strong health and safety culture across all installation activities both internally and with thirdparty partners
• Deliver onboarding and ongoing safety training to installers ensuring compliance with legal and industry requirements
• Investigate incidents and lead implementation of preventative and corrective actions

Quality

• Conduct regular audits of completed installations to ensure workmanship product functionality and documentation meet EROADs technical standards
• Identify quality issues and drive corrective actions training or process changes as needed
• Validate integration with vehicle systems (12V/24V CAN OBDII GPS camera systems etc.)
• Troubleshoot difficult or problematic installations in coordination with installers EROAD support and R&D staff as required

Cost Control & Process Improvement

• Implement and manage cost control measures for regional installation activities
• Optimise workflows and reduce unnecessary complexity in installation processes
• Drive continuous improvement initiatives across audit safety and delivery performance

Issue Escalation & Risk Management

• Serve as the escalation point for regional technical or operational issues related to installation
• Identify and mitigate risks related to installer capacity technical capability safety or customer impact
• Communicate issues and trends to senior leadership and recommend action plans

Supplier Management

• Support and feedback to thirdparty providers in the delivery of their Service Delivery Targets for EROAD to meet agreed SLAs and KPIs
• Gather feedback
• Coordinate with the network to ensure campaign installation volumes are met

Technical Team Member

• Key regional contact for accredited installers with technical questions
• Integral part of the wider EROAD technical installation team
• Active contributor for feedback on improvements for installation on existing and new vehicles as they come to market
• Key contributor to infield solutions to bespoke customer requirements in collaboration with R&D staff
• Support EROADs continuous improvement process through supplier management feedback and improvement discussions
• Contributor to regular technical bulletins to the wider installation network

What Youll Bring

To be successful in this role you will demonstrate:

• Proven experience in automotive telematics automotive electrical or vehicle technology installation
• Experience managing contractor networks or service delivery across a wide region
• Strong understanding of 12V/24V systems CAN bus dashcams GPS and connected vehicle technologies
• Excellent auditing communication and relationshipbuilding skills
• Demonstrated ability to balance quality safety cost and delivery timelines
• Background in managing safetycritical environments and leading corrective actions
• Strong interpersonal and written communication skills
• A systematic problemsolving approach with a customerfocused mindset
• Strong exposure to Health and Safety and ability to advocate and drive change
• Previous training experience
• Highly organised with strong attention to customercritical details and a strong sense of urgency

Skills & Required Experience

• At least 3 years experience working with subcontractors and customers
• At least 5 years autoelectrical or similar experience

Why Youll Love Working at EROAD

EROAD is a true Kiwi success story in the tech sector. Publicly listed since 2012 were represented on the NZX and ASX and continue to grow rapidly across New Zealand Australia the Philippines and the USA.

We value diversity and are proud to be a multicultural organisation. At EROAD we invest in our people through employee recognition programmes EAP offerings and continuous learning opportunities.

Our people are at the heart of everything we do we foster a culture of innovation collaboration and belonging where your ideas can thrive.

Join EROAD and be part of a purposedriven organisation shaping the future of connected transport we would love to hear from you.