Receptionist

Since 1975 Best Doors has been a trusted provider of quality garage doors and exceptional customer service to homeowners and businesses across Australia. Built on a commitment to reliability value and customer satisfaction we take pride in delivering industry-leading products and service that consistently exceed expectations. As a long-established and respected Australian business we recognise that our people are fundamental to our success. We are committed to fostering a positive professional and supportive workplace where employees are valued and encouraged to grow. If you are seeking an opportunity to join a reputable organisation with a strong team culture and a focus on excellence we invite you to explore this exciting career opportunity with Best Doors.

Position Overview

As a member of the administration team this position is based at ourToowoomba Office. Primarily it serves as the professional point of contact for visitors both over the phone and in person. This role also involves booking customer service jobs qualifying sales inquiries and managing incoming customer communications through various channels. Success in this role requires exceptional customer service skills keen attention to detail and excellent verbal and written communication abilities.

Key responsibilities will include:

• General AD HOC duties

• Day to day reception cover
• Answering inbound calls from customers primarily in the building industry

• Providingexcellent customer service

• Processing sales
• Creating purchase orders

• Booking in service jobs

• Managing all showroom enquiries

What we require

• Exceptional customer service & people skills

• Ability to adapt to changes in technology / systems withinthe work environment; high competence with Microsoft Office programs; proven ability to learn custom software packages

• Experience in customer service and administrative roles.

• The ability and desire to work in a busy environment

• Experience in a similar role within Garage Door Real Estate construction or Building industryis admirable.

• CRM software experienceis desirable

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our AAA Nominations and awards
• Wellbeing Committee focusing on Mental Health Community Engagement Diversity & Inclusion Social & Amenities
• WhereFit membership offering discounts on gyms apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions we enable seamless movement in secure safe and sustainable spaces.

With over 16000 employees worldwide we are a global leader in access solutions across industries including healthcare aviation education hospitality and more. We focus on innovation collaboration and creating real impact for our customers and communities.

At dormakaba youre encouraged to take initiative grow your skills and build your career alongside a global team shaping the future of access.