Quality Support Officer (NDIS & Aged Care)

• Disability & Aged Care Services
• Full time Monday to Friday
• Commencement ASAP for the right person!

Are you a detail-driven compliance professional who thrives on keeping quality systems running smoothly

Sublime Care is looking for an administration superstar to support our Service & Quality functions.

Own your KPIs drive audit action and make sure nothing falls through the cracks!

What Youll Be Doing

• Supporting internal and external audits
• Maintaining quality management registers (Incident Risk Feedback)
• Monitoring participant mandatory compliance including Support Plans and Risk Profiles
• Managing compliance records safe site checklists and training coordination support
• Supporting policy reviews satisfaction surveys and stakeholder communications.

What You Bring

• Certificate IV in Disability Aged Care or Community Services
• Demonstrated background in compliance quality assurance or regulatory environments
• Knowledge of relevant legislation the NDIS and Aged Care operating environment SCHADS Award and NDIS Price Guide
• High attention to detail and extensive CRM experience
• A proactive solutions-focused approach to competing deadlines
• Go-getter attitude and creativity to support continuous improvement initiatives.

Mandatory Requirements

• NDIS Worker Screening Check
• Working with Children Check
• NSW Driver Licence (minimum P1)
• Covid-19 Vaccination Certificate reflecting NSW Health recommended doses

The Details

• Location: Wallsend
• Classification: SCHADS Award Level 2 based on experience

About Sublime Care

Sublime Care is a registered NDIS and Aged Care provider committed to high-quality person-centred supports. We back our purpose with strong systems a collaborative culture and a genuine commitment to continuous improvement.

How to Apply

Apply with a current resume and a brief cover letter addressing your relevant experience.

NOTE: Applications received without a cover letter will not be considered.

Call option 3 to discuss the role in further detail or to request more information.