Quality Support Officer

Bolton Clarke Groupone of Australias largest independent not-for-profit providers of home care retirement living and residential aged care operating nationally and Clarke Residential group now has 88 Aged Care Homes across QLD NSW VIC SA & WA with the inclusion of the Allity McKenzie & Acacia Living Group.

Join Bolton Clarke as a Quality Officer Retirement Living and play a key role in strengthening quality governance and continuous improvement across our national retirement living portfolio.

In this role youll support the implementation and ongoing maturity of our Retirement Living Quality Framework helping ensure our villages operate with clear consistent and compliant practices. Working closely with Operations Legal Risk and Quality teams youll translate complex requirements into practical tools reporting and processes that support high-quality evidence-based outcomes.

If youre someone who enjoys improving systems working with data and documentation and influencing outcomes without owning day-to-day operations this is a great opportunity to make a meaningful enterprise-wide impact.

Key activities:

• Support the implementation and continuous improvement of the Retirement Living Quality Framework across all villages
• Identify trends risks gaps and improvement opportunities from complaints incidents audits and operational data
• Develop and refine procedures templates work instructions and tools to support consistent high-quality practice
• Maintain document control including version management publishing and ensuring consistency across materials
• Prepare quality reporting dashboards governance packs and action registers to highlight risks and performance trends
• Support governance forums through preparation of papers minutes and follow-up actions
• Provide coaching and guidance to Village Managers and Operations teams on quality tools and processes
• Support quality systems for complaints incidents and disputes ensuring strong documentation and evidence practices

We would love to hear from you if you have:

• Experience in quality governance compliance risk audit or service improvement roles
• Exposure to working in regulated environments (retirement living aged care health community services or similar)
• Strong ability to translate complex requirements into clear practical procedures and tools
• Excellent written communication skills particularly in developing policies procedures and reports
• Strong analytical skills with the ability to identify trends risks and improvement opportunities
• Experience with document control version management and structured systems or frameworks
• Confidence working with stakeholders and influencing outcomes across teams

Importantly you will demonstrate our values of Be Kind; Listen; Be Curious; Always Safe; Always Together in everything you do.

Why Bolton Clarke

Our culture is supportive collaborative and purpose return for your experience you will enjoy:

• Flexible and hybrid work arrangements working out of our Kelvin Grove office
• Salary packaging benefits of up to $15900 plus $2650 entertainment packaging
• A values-led people-focused organisation where you can grow your career
• Options for additional purchased leave
• Employee Assistance Program for you and your family
• Private health insurance discounts

About Bolton Clarke

Bolton Clarke is Australias largest independent not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA we have been caring for Australians since 1885. Today our exceptional teams support more than 130000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling celebrating and supporting older Australians to live and age positively.

Apply today!

Our application process takes less than 10 minutes.

Click APPLY NOW or for a confidential discussion contact Owen at

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

• A caring team environment with strong clinical and allied health support

• Career progression and development opportunities

• Generous salary packaging and not-for-profit tax benefits claim up to $18550 tax free

• Private health insurance and gym discounts

• An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age disability race nationality ethnicity sexual orientation gender identity intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.