Quality & Service Improvement

• Help shape and improve services that support older South Australians to live with dignity safety and quality care.
• Diverse project-based role with opportunities to influence service improvement initiatives quality outcomes and organisational best practice
• Join a supportive and values-led organisation where collaboration inclusion and continuous improvement are genuinely encouraged.

50000 lives and counting.

Thats how many South Australians our people support each year.

As one of the states leading not-for-profits were making a meaningful impact at scale. From foster care to aged care and everything in between our services are as diverse as the people and communities we serve - and were growing our reach for the future.

It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you

Bring your quality improvement and project coordination expertise to a role where your work creates meaningful impact across aged care services.

As the Quality & Service Improvement you will play an important role in supporting the quality safety and continuous improvement of Community Aged Care services. Working closely with operational leaders and frontline teams you will help ensure services meet legislative accreditation and organisational quality standards while keeping customer outcomes at the centre of everything you do.

This is a hands-on role that combines quality coordination compliance reporting and service improvement. You will support complaints and incident management processes contribute to audit preparation and quality reviews and use data and insights to identify opportunities to strengthen service delivery and customer outcomes.

While there are no direct reports you will work collaboratively with stakeholders across the organisation to drive a culture of continuous improvement quality care and regulatory compliance. Work priorities may vary depending on operational requirements making this an ideal opportunity for someone who enjoys variety and can adapt to changing priorities.

Youll be trusted to make a valuable impact by:

• Monitoring investigating and supporting the management of complaints and customer feedback
• Assisting with incident management processes and quality improvement actions
• Coordinating quality reporting data analysis and continuous improvement activities
• Supporting audit preparation internal reviews and accreditation readiness
• Developing reviewing and maintaining quality documentation policies procedures and reporting tools
• Collaborating with operational teams to identify risks trends and opportunities for service improvement

To thrive in this role you will have:

• Experience in a Quality Officer Quality Coordinator Quality Improvement Compliance Risk or Clinical Governance role
• Strong knowledge of quality frameworks auditing processes complaints management and continuous improvement practices
• Experience within aged care healthcare disability or another regulated environment
• Strong analytical and reporting skills with the ability to interpret data and identify improvement opportunities
• Excellent organisational skills with the ability to manage competing priorities and changing workloads

We would also love you to have:

• Experience using AlayaCare RiskMan and My Aged Care systems
• AHPRA registration as an Enrolled Nurse or Registered Nurse
• Experience supporting accreditation quality reviews and audit activities
• Qualifications in Quality Management Clinical Practice Improvement Business Process Improvement or a related field
• Knowledge of contemporary aged care standards legislation and best practice quality frameworks
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Your contribution here matters. We want you to see your impact every day and we want you to feel valued for it.

Heres what you can expect in your career at AnglicareSA:

So many lives right here in SA: Our ripple effect starts with you. Whatever your role youll help find a way forward for the communities you live in and care about. Thats something to be proud of.

So many ways for our clients and you: We support those in need in so many ways. For you that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.

So much compassion and a place to belong: At AnglicareSA youll never feel alone. Youll lean on and learn from genuine people driven to do good and youll build relationships that last a lifetime.

Make your pay go further with salary packaging options including novated leasing plus savings on health insurance motor vehicles opticians pharmacy and gym memberships

Grow your skills and career with learning programs professional development pathways and education assistance

Live and work well with our employee wellbeing program confidential employee assistance program chaplaincy services domestic and family violence support and more

Put your family first with paid parental leave (including superannuation) personal leave to care for family members and additional unpaid leave for caring responsibilities

Join AnglicareSA and help us change lives and communities.

To apply simply click the Apply* button and submit your application by 9am on 19th June 2026 (direct applications only no agencies please).

*Please note: Interested applicants are encouraged to apply as soon as possible as interviews and appointments may occur prior to the closing date.

For more information please contact Helena Acting Senior Manager Resourcing & Talent at Please note we do not accept applications via email.

At AnglicareSA we proudly and gratefully bring together a team that is truly diverse - from lived experiences to skills and knowledge to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process we welcome you to let us know.

We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSAs Reconciliation Action Plan.

AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment bank account details or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement please refer to our official website or contact our recruitment team directly.