Quality Officer
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Job Summary
Quality Assurance Advisor Travel
Location: Brisbane Australia
Shape Quality. Enable Insight. Drive Better Customer Outcomes.
At Allianz Partners were building smarter more resilient operationswhere quality insight and continuous improvement power exceptional customer experiences. Were looking for a Quality Assurance Advisor to play a pivotal role in strengthening our Travel business across Australia and New Zealand.
In this role youll go beyond traditional QAleveraging data critical thinking and forward-looking practices to uncover insights enhance controls and help evolve how we deliver quality at scale.
What Youll Do
- Lead and deliver monitoring supervision and audit activities across the end-to-end value chain
- Analyse operational data trends and control effectiveness to identify risks and improvement opportunities
- Conduct root cause analysis and translate findings into practical high-impact recommendations
- Prepare clear insight-driven reports and present outcomes to stakeholders across the business
- Track remediation plans ensuring timely execution and measurable improvement
- Partner with leadership to uplift processes frameworks and governance standards
- Contribute to continuous improvement initiatives embedding best practice and operational excellence
- Support control testing identify leakage and recommend preventative actions
- Champion adherence to governance frameworks promoting a culture of accountability and quality
What You Bring
Experience & Expertise
- Background in internal/external audit QA or control functions (insurance or financial services highly regarded)
- Experience monitoring operations across claims assistance sales or compliance environments
- Familiarity with structured quality frameworks (ISO 9001:2015 RG271advantageous)
Problem Solving & Insight
- Strong analytical mindset with the ability to interpret data and uncover actionable insights
- Ability to think critically challenge processes and design smarter ways of working
- Comfortable making decisions and translating them into practical outcomes
Professional Approach
- High levels of integrity resilience and accountability
- Ability to manage competing priorities in a dynamic environment
- A proactive improvement-focused mindset with a passion for quality
Communication & Collaboration
- Strong stakeholder engagement skills with the ability to influence at all levels
- Clear tailored communicationboth written and verbal
- Ability to work autonomously while contributing to a collaborative team environment
Why Allianz Partners
At Allianz were creating the future of assistance and insuranceone thats more connected innovative and customer-centric.
- Join a globally trusted brand with a strong culture of care and collaboration
- Be part of a team that embraces continuous improvement and evolving ways of working
- Work in an environment where insight adaptability and innovation are valued
- Grow your career with opportunities to develop new capabilities in a transforming business
Ready to Elevate Quality
If youre driven by insight continuous improvement and making a tangible impactthis is your opportunity to shape how quality evolves in a modern data-informed business.
Apply now and be part of a team thats redefining quality for tomorrow.
97835 Customer Services & Claims Professional Non-Executive Allianz Partners Full-Time Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.
At Allianz we stand for unity: we believe that a united world is a more prosperous world and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity fairness inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion social class disability or sexual orientation or any other characteristics protected under applicable local laws and regulations.
Join us. Lets care for tomorrow.
Required Experience:
Unclear Seniority
About Company
Allianz Egypt, comprising of “Allianz Life Assurance Company – Egypt” and “Allianz Insurance Company – Egypt”, have a long and successful track record in the Egyptian Insurance market, providing comprehensive and integrated insurance services to business partners and individuals who r ... View more
