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Quality and Compliance Officer

When Measurements Matter

Job Location:

Townsville - Australia

Monthly Salary: Not provided by the employer

Posted: 26 August 2026 (19 days ago)

Application Deadline: 23 November 2026

Vacancies: 1 Vacancy

Job Summary

POSITION DESCRIPTION

POSITION TITLE: Quality and Compliance Officer

LEAD: Quality and ISO 9001 CSA Certification Support

DEPARTMENT:

REPORTS TO: Adam Parsons

DATE ORIGINATED: July 2026

POSITION OBJECTIVES

This role is responsible for ensuring that the operational systems and processes supporting CSA effectively enable the achievement of its revenue and strategic objectives. This includes collaborating with all departments to review and recommend improvements to systems and processes and planning and coordinating changes in line with CSAs commitment to operational excellence. This will involve working across teams as well as liaising with Campbell Scientific globally.

OUR MISSION (Why were in business)

We believe in the power of environmental insights to drive decisions for a better world. What sets us apart is we strive to deliver on this every day we act with integrity and take pride in our expertise to deliver quality and reliable environmental data acquisition solutions for our customers.

OUR VALUES AND BEHAVIOURS (How we do business)

The most important responsibility you have in your role is how you treat your fellow staff and our clients. CSAs values are a critical guide to what is expected of you. How you align to these values throughout each year will be a key measure of your success within our team. The CS ARCTIC values outlined below are considered a minimum standard on how you are expected to interact with other CSA staff with clients prospective clients growth advisors sponsors vendors suppliers and others with whom we do business.
Accountable	Personal responsibility to honor commitments with integrity and transparency
Respectful	Treat clients and fellow employees with trust humility and respect and expect the same in return
Client-Centric	Individual dedication to know our clients and serve our clients
Team-Oriented	Work collaboratively with others to achieve our goals
Innovative	Radically improve the client experience by applying appropriate technologies and processes
Continually Improving	Embrace change and evolve quickly to improve what we do and how we do it

QUALITY AND COMPLIANCE RESPONSIBILITIES

Key Result Area

Performance Objective

Performance Indicator

Quality Assurance

Participate in development and continual improvement of operational process maps ensuring clear division of duties between departments.
Communicate / follow-up quality issues with CSI and other vendors.

Chair Product Management Meeting

Review the CSI release document for products in decline (retiring products) and products to be released.
Coordinate plan for obsolescence and the prioritisation of new releases.
Product catalogue / website to reflect changes.

Chair Quality Meeting

Co-ordinate the reporting of issues where the customer has been impacted or where processes have not been followed.
Prepare and monitor Action Plan for others to follow.

Chair Service & Repairs Meeting

Monitor and report on the current status and any issues arising in relation to new products.
Coordinate the review of products for repair and determine to troubleshoot or send back to CSI with a communication plan created for the customer.
Collate and review repair items and update status repair timeframe and tracking timeframes.

Chair SOP Meetings

Coordinate and document the process review as to how CSA can implement new and more efficient ways to do things.
Meet with Department Managers where necessary to review their SOPs formats and revisions.

All Meetings

Meeting minutes for all meetings are taken and made available
Review completed actions as per review agreed timeframes
A report on statistics for the number of quality issues open and closed weekly is generated and made available

Service & Repairs Metric Meeting

Ensure minimal repair turnaround time
Report and record repair metrics throughout the year

SOP Monthly Meeting

Action Plan timeframes met
Document revision plan timeframes achieved

Product Compliance	Collect and/or source product compliance documentation. Liaise with CS corporate regularly for updates / information on compliance related issues. Receive launch date and plan the implementation of priority issues and risks ideally six months in advance of product launch. Ensure that all new products released in Australia and imported products have complete compliance documentation. Systematically work through CSA products and ensure that all of these have full sets of compliance documentation. Ensure compliance related matters are escalated as necessary for resolution. Support the sales and support team to navigate compliance related issues as necessary.	New product compliance Technical Construction Files and Declarations of Conformity are available before product launch Compliance spreadsheet is updated regularly to reflect the state of current products
ISO 9001 CSA Certification Lead	ISO 9001 Certification Support role involves: Understanding the standards and liaising with the consultant around design elements Shared leadership accountability for the achievement of ISO 9001 certification Responsibility for ensuring that CSA products and systems meet the ISO 9001 scope
Lead ISO 9001 in maintaining defining and documenting the processes across the business Ensure all systems are in line with ISO 9001 Scope Co-ordinate internal audits with external consultant or otherwise. Co-ordinate with different teams to ensure processes and documentation is being maintained in line with ISO 9001 Review and help improve internal processes to efficiently satisfy requirements Assist third party auditors with information and access to team members and documentation as required during an audit Work with the team to ensure documents managed on the Document Management System are reviewed and maintained as required	Report ISO outcomes to ISO meetings. ISO 9001 certification is maintained Internal processes comply with ISO 9001 where required Business critical documents are reviewed and updated as required.
Other	As and when directed likely to be other related works to assist our people and our customers	Will be explained at time of work

OPERATIONAL EXCELLENCE

Operational Excellence is a key responsibility for respect of operational excellence your performance will be evaluated on the following:

Following of established processes procedures and policies at CSA.
Your input and motivation to improve CSAs current processes/procedures be able to demonstrate where you have tried throughout the year to put forward and improve the way we do business by either updating existing processes/procedures or being involved in developing new processes/procedures.
You are playing a positive role with the rest of the CSA team to obtain and then maintain ISO9001 certification. It is expected in your role that you will play a positive role in accepting and consistently implementing the principles of ISO9001. This will include participation and attendance at CSA quarterly ISO9001 review meetings and addressing quality and risk assessment as part of regular team meetings

WORKPLACE HEALTH AND SAFETY

All workers have a duty to familiarise themselves with and comply with statutory and the Companies Work Health and Safety requirements including the WH&S Management System and WH&S Policies Procedures and work fulfilling this duty workers are to:

Take reasonable care for your own health and safety and that your acts or omissions do not adversely affect the health and safety of yourself or other persons.
Comply so far as you are reasonably able with any reasonable instruction that is given by the person in control of the business or undertaking (PCBU) to allow you to comply with the Work Health and Safety Act 2011 (e.g. wearing of Personal Protective Equipment as instructed).
Cooperate with any reasonable Policy or Procedure of the PCBU relating to health or safety at the workplace that has been notified to workers (e.g. reporting of incidents).
Participate in the consultation and communication processes as prescribed in the Consultation Cooperation and Coordination Code of Practice 2011.

PERSON SPECIFICATION

To be successful you will have a naturally outgoing personality an interest in and understanding of the environmental challenges throughout SE Asia have a customer focused can-do attitude and most importantly align with our key values and behaviours. You will be someone who can collaborate with our team and who is motivated to achieve KPIs and work within agreed time frames.

Skills & Abilities:

Strong business acumen with a strategic mindset
Demonstrates sound leadership and organisational skills
Well presented with excellent oral and written communication
An ability to quickly absorb and understand complex information
Able to plan and prioritise workload and manage multiple tasks
A commitment to working within timeframes to reach a target or objective
Able to contribute and participate in a technical team environment
Understanding of marketing strategies and market data
Reliable work ethic and a detail focus
Ability to collaborate with different cultures and ethnicities

Knowledge:

Knowledge of and strong interest in the environment and challenges facing Australian and Oceania markets
An understanding of quality and continuous improvement frameworks
Strategic decision processes and implementation of these
An appreciation and understanding of safety in the workplace
An appreciation and understanding of best practice human resources principles
Understanding and appreciation of technical related matters

Education & Qualifications:

Sound knowledge of ISO9001 and related quality systems
Qualifications related to ISO9001 compliance or quality systems are well regarded.

Required Experience:

Unclear Seniority

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About Company

When Measurements Matter

We are committed to satisfying the measurement instrumentation needs of our customers, especially those who are working to advance science and technology for the benefit of humankind.

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