Property Manager

About theopportunity:

Purpose
- You are responsible for the delivery of the full suite of property management services in accordance with Charter Hall policies/procedures for assets under your management.
- You will have a customer service focus ensuring budgets are delivered accurately and on time costs arecompetitive and risks are minimised.

- You are responsible for working collaboratively with both internal and external stakeholders.

What youll be doing
Leadership
- Ensuring where possible that a consistent approach to property management is undertaken at all assetsunder your management (including but not limited to the implementation of Charter Hall policiesprocedures and templates related to property management).
- Ensuring where possible that a consistent approach to property management is undertaken at all assetsunder your management (including but not limited to the implementation of Charter Hall policiesprocedures and templates related to property management).
- Working collaboratively with the Asset Manager and the Capital Works / Operations Manager to developstrategic asset plans for the property focussing on the asset positioning leasing capital works andmarketing strategies (for assets to which you are assigned).
- For assets to which you are assigned work collaboratively with the Asset Manager and the Capital Works /Operations Manager teams to build and deliver a capex budget and plan considering building qualitypresentation operational performance and impending leasing challenges.
- Consistently attend and actively participate in meetings related to your assets the wider property and assetmanagement team the facilities management contract along with and any forums where propertymanagement attendance is required.
- Participate in the creation of policies procedures and templates outlining the activities of the OfficeProperty Management team.
- Assisting with the management of the Facilities Management contract related to assets under yourmanagement (including allocation of resources/fees interaction with site Facilities Managers andassessment of this provider against KPIs).
- Participating where required in national projects/initiatives for the benefit of the broader property and asset management team.
- Developing a personal and professional brand as a clear market leader ensuring Charter Hall isrecognised as a high knowledge and high performing organisation.
- Guiding and developing your Assistant Property Manager(s) to assist you in performing high qualityproperty management administration functions.

Customer
- Implement the Charter Hall Customer Engagement Guidelines for assets under your management.
- Development and delivery of Asset Tenant Engagement Plans at assets under your management.
- Undertaking regular inspections of assets under your management and liaising with tenants with a clearfocus on building strong relationships with the Charter Hall tenant customer base.
- Building strong tenant customer relationships and closely managing excellent tenant experiences andcalendar of interactions
- Co-ordinating tenancy fit-outs and make good obligations (for assets to which you are assigned).
- Implementing the Charter Hall CRM system.
- Focussing on tenant customer engagement; achieving strong tenant customer relationships and high levelsof tenant satisfaction.

Financial/General Property Management
For assets to which you are assigned providing the full suite of Property Management functions including(but not limited to):
- Taking ownership of the asset budget to ensure that the agreed budget and asset plan revenue expensesand capital expenditure forecasts are delivered on time and on budget with a focus on proactivelymanaging property revenue.
- Assisting with new lease negotiations and conducting lease renewal negotiations including co-ordinatingpreparing and executing lease documentation.
- Working with the Capital Works / Operations Managers and Facilities Managers to ensure that major risksassociated with public liability fire and lift safety essential services non-essential services visitors andcontractors are controlled (at assets under your management).
- Administering leases and ensure charges and receipts are processed accurately and on time.
- Ensuring that Tenancy Schedules Building Stacking Plans and other Schedules/Registers are kept up todate and are accurate.
- Ensure rent reviews and rental charges are raised on time.
- Ensure financial and monthly reporting is completed on time.
- Assist with Valuation Packs when required.
- Collecting rents and minimising arrears through the adoption of a proactive approach to arrearsmanagement.
- Appointing and managing a diverse suite of professional consultants and contractors across a variety ofprofessions trades and disciplines in accordance with group protocols.
- Overseeing the timely and accurate delivery to senior management of analysis and information for strategicasset plans valuations monthly reports owners annual reports business plans and other reports asrequired.
- Facilitating the implementation of the Strategic Asset Plan initiatives including capital works and leasing outcomes
- Overseeing the implementation of sustainability tasks and projects with sustainability data collectedlogged and reported within agreed timeframes (for assets to which you are assigned).
- Ensure the timely payment of invoices for contractor and service providers at assets to which you areassigned.
- Ensuring all bank guarantees are received and logged for each new lease and in conjunction with theAPM regular checks to ensure adequate coverage if rent is subject to fixed increases.
- In conjunction with APM ensuring original fully executed leases are logged and stored to enable recoveryas required.
- Assisting with the sourcing and acquisition of new properties within the portfolio and managing divestmentsas part of a capital transactions project team from time to time.

- Assisting the Development Team fromtime to time.
- Assisting in the review of services contracts

- Assist with other duties as required.

Benefits that matter

Our people share in our success. From employee share ownership to career development we back our people for the long term.

• Wealth:Short and long-term incentives salary continuance and crisis insurance employee securities and salary packaging.
• Family:20 weeks paid primary carers leave 10 weeks secondary carers leave parental transition support school holiday programs.
• Well-being:Sonder 24/7 EAP Tuesday breakfasts wellbeing leave WELL-accredited workplaces and AIA Vitality.
• Learning:On-the-job experiences 24/7 online learning mentoring and coaching.
• Leave:Birthday leave purchased leave volunteer leave career breaks fertility leave and wellbeing leave.
• Community:Pledge 1% volunteer leave workplace giving and dollar matching
  

Why Charter Hall

As Australias leading diversified property funds manager we bring together scale expertise and a strong performance track record to deliver for our investors. What sets us apart is our active approach managing funds assets leasing and development across Office Industrial & Logistics Retail Diversified and Social Infrastructure to unlock long-term value.

Were always looking ahead exploring new ways to connect people capital and opportunity. Backed by an entrepreneurial collaborative and customer-focused culture Charter Hall is a place where talented people can step up contribute and make an impact.

Learn more: to join us
Apply now or reach out confidentially to Alex Smout () to help shape whats next.